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Gerald Kia of North Aurora
- Car Dealers
- North Aurora, IL
About this business
Location details
205 Hansen Blvd, North Aurora, IL, 60542, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Business response:
Totally our fault Maci. Our Parts Manager dropped the ball on ordering you these items. We have expedited the order, and you should have them no later than Monday. We will notify you when we have them! Thanks again for being our customer and for bringing this to our attention. Sincerely, Scott Wolf, General Sales Manager, swolf@geraldauto.com
We dropped our car off because another mechanic told us to get the head gasket checked on the engine. Kevin called to tell us that the radiator needed replaced. After inquiring about the gasket/engine diagnostic, he basically said I needed to replace the radiator before he checked that in detail. We were willing to accept that and go get a 2nd opinion. They charged us $160.00 with no proof that any testing was done. There was no mention of a testing fee when we dropped it off. The vehicle was purchased from them and the 160 ... read more
Really disappointed with most recent service experience. Asked for oil change, tire rotation, check tire pressure, 27 point inspection and to check for intermittent engine noise. Twice. Once when I made the appointment and once when I arrived. Period. When I got the bill, I was charged for an in cabin air filter and labor. Never asked for it, never agreed to it. For my trouble, I was offered a free car wash card which I should have returned since I'll be getting my maintenance done someplace else. I can't afford to have this... read more
Business response:
Thank you for taking the time to provide us with this feedback, Susan. We appreciate hearing from our customers because it allows us to constantly improve ourselves and the service we offer. I’m discouraged to hear about the negative impression you got during your most recent visit to our dealership. If you could please contact me directly, so I can further understand more about your experience I would appreciate it. I look forward to hearing from you. Sincerely, Brian Judiesch, Service Manager, bjudiesch@geraldauto.com
Bait and switch. Online coupon for the works $39.99. Ended up paying close to $80 for oil change. Not going back there.
Business response:
Haroon, I am discouraged to hear that you had a negative impression with our dealership. Your feedback regarding your visit with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement. I assure you that we absolutely never instruct our staff to "bait and switch" any of our customers, nor do we condone the practice at all. We strive to provide our customers with a positive experience that they return for all of their servicing and purchasing needs. I would like to d... read more
Lost my key and remote on one service - took a month to get a replacement and now they want to do the same work as 13 months ago with an added part and charge me for the full repair plus the extra part again. Very unfair service.
Business response:
I am disappointed to hear our dealership was unable to provide the business you needed, Tressa. We appreciate hearing from our customers because it allows us to constantly improve ourselves and the service we offer. I want you to know in no way did we mean to disappoint or frustrate you. If you would like to discuss this situation further or if you have any questions do not hesitate to contact me directly. Sincerely, Brian Judiesch, Service Manager, bjudiesch@geraldauto.com
I am excited to use the free car washes!
Business response:
Thanks for being our customer, Sharlene! Let us know if there's anything we can do to better serve you. See you soon!
Frequently asked questions about Gerald Kia of North Aurora
How is Gerald Kia of North Aurora rated?
Gerald Kia of North Aurora has a 4.1 star rating with 106 reviews.
When is Gerald Kia of North Aurora open?
Gerald Kia of North Aurora is closed now. It will open on Monday at 9:00 a.m.
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