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Gerald Kia of North Aurora
- Car Dealers
- North Aurora, IL
About this business
Location details
205 Hansen Blvd, North Aurora, IL, 60542, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Worst service ever!!!! I received a quote from Erika Benitez which was not the lowest but still ok. The problem is she keeps sending me spam emails all the time with no Unsubscribe option. I have asked 4 times already to be taken off their mailing list, but no success. Perhaps this idiot does not speak English or is too stupid to know how to service the mailing list. Anyway, do NOT give them your emails unless you like getting junk mail all the time. Pick some other, more professional dealership.
Business response:
Thank you for bringing this into our attention, Robert, and we apologize for any issues in regards to this. We will get you removed from our communication, and if you have any questions or concerns please reach out to me directly. Sincerely, Scott Wolf, General Sales Manager, swolf@geraldauto.com
Business response:
Thanks for your 5-star review, Luz! We look forward to assisting you with your future sales and service needs. Take care! Sincerely, Brian Trout Service Manager btrout@geraldauto.com
Thank you Big John for getting us our new 2017 Forrester! You were very helpful and timely. We got a great value for a fantastic car. We will definitely be contacting Gerald Subaru again when we're ready for our next one.
Business response:
Thank you for leaving us this great review, Anita. Congratulations on your new 2017 Forrester! We are very happy to hear that John could be so helpful during your recent visit with us. We look forward to seeing you back again in the future! Take care. Sincerely, Scott Wolf, General Sales Manager, swolf@geraldauto.com
Business response:
Anita, thank you for taking the time to assign our dealership such an excellent star rating! We look forward to working with you again. Sincerely, Brian Judiesch, Service Manager, bjudiesch@geraldauto.com
They actually care about your satisfaction with the vehicle you purchased! Old school customer service!
Business response:
Greg - Your awesome review means a lot to us. At Gerald Subaru of North Aurora, we always strive to provide the utmost in quality and customer satisfaction! Please let us know if there's anything else we can do for you. Sincerely, Scott Wolf, General Sales Manager, swolf@geraldauto.com
Called twice about a car for my mom, and Kaitlyn hung up on my within 30secs of the call. I never got the chance to say what car or why I was calling. Not sure what her job is but she's not very good at it....
Business response:
Kyle, I would like to apologize for the events that led up to your comments and 1-star review. I would appreciate the opportunity to speak with you and to make things right. Please contact me at your convenience. I look forward to speaking with you. Sincerely, Scott Wolf, General Sales Manager, swolf@geraldauto.com
Business response:
Madge, thank you so much for giving our dealership a 4star-rating! Feel free to call or stop by if there is anything else we can do for you. Best, Scott Wolf, General Sales Manager, swolf@geraldauto.com
Business response:
Jack, we love hearing about customers that have a great experience with us and we are glad you are one of them! We know that buying a car is an important decision and we are proud that you chose our dealership. Congratulations on your new car. We look forwarding to seeing you again soon.
Frequently asked questions about Gerald Kia of North Aurora
How is Gerald Kia of North Aurora rated?
Gerald Kia of North Aurora has a 4.1 star rating with 106 reviews.
When is Gerald Kia of North Aurora open?
Gerald Kia of North Aurora is open now. It will close at 6:00 p.m.
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