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Genesis Cadillac
- Car Dealers
- St Clair Shores, MI
About this business
Genesis Cadillac is a Metro Detroit Cadillac dealership in St. Clair Shores, Michigan in Macomb County. We pride ourselves on providing a high level of personalized service. Our New Car Department offers the full line of Cadillac models: CT4, CT5, XT4, XT5, XT6, and Escalade. Our Used Car Department offers Cadillac Certified Pre-Owned vehicles in addition to an excellent selection of used cars of all makes and models. If you're looking for a Cadillac dealer near you, call or visit Genesis Cadillac today! "All Cadillac's are ... read more
Location details
19900 E 9 Mile Rd, St Clair Shores, MI, 48080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 6:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 6:00 p.m. | |
| Thu | 8:30 a.m. to 6:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Great response
Great customer service.
They sold the vehicle before I could get there to see it
Business response:
Thank you for sharing your feedback. We understand your frustration, but we’d like to clarify the situation. Your inquiry was submitted the same day the vehicle was sold, and at no point was an agreement made to hold the vehicle specifically for you. We had other customers who were actively looking to purchase the vehicle and one ultimately completed the purchase that same day. While we always strive to accommodate all of our customers, our policy is to sell vehicles to customers who are ready to move forward. We apologize ... read more
Very helpful,answered all my questions on the car !!
Andy was a great guy.. even filled it up before I came
Exceptional, respectful and trustworthy.
Sales staff were pleasant but asking price on car with 100,000 miles with no service history is a BIG stretch. I made an offer factoring in risk. They will have to learn when you sell a Mercedes bi-turbo there are discerning buyers. It's not realistic. Others might be more adventourous but there will certianly be suspension failure in the near future, carbon cleanin and their could be an engine issue.
Business response:
Hi Nicholas. We appreciate the good review! We do apologize that we were unable to accept your offer of nearly $4000 off of our advertised price. With you being located over 2,000 miles away; you admitted we would not be able to come to terms at that type of offer. We follow a strict and aggressive market based pricing strategy for our vehicles which factors in recently sold data across the country for the same year, make, model, and trim, adjusted for odometer, options, and condition. With that data, the system automaticall... read more
I contacted the dealer on a Sunday and they reached out to me the same day. I visited the dealership on Monday and drove off in this same vehicle on that Tuesday. Awesome service.
Business response:
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Genesis Cadillac Inc. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Nice and friendly but they called and emailed entirely too much !! It was borderline harassment
Business response:
It is disappointing for us to hear that your experience was anything less than great. If you'd be willing to provide more feedback, please reach out to us at (586) 772-8200 so we can assist you further.
Frequently asked questions about Genesis Cadillac
How is Genesis Cadillac rated?
Genesis Cadillac has a 4.7 star rating with 721 reviews.
When is Genesis Cadillac open?
Genesis Cadillac is open now. It will close at 6:00 p.m.
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