Genesis Cadillac's cover image
Claim this profile

This profile has not been claimed by the business owner or representative.

Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!

Genesis Cadillac

4.7

About this business

Genesis Cadillac is a Metro Detroit Cadillac dealership in St. Clair Shores, Michigan in Macomb County. We pride ourselves on providing a high level of personalized service. Our New Car Department offers the full line of Cadillac models: CT4, CT5, XT4, XT5, XT6, and Escalade. Our Used Car Department offers Cadillac Certified Pre-Owned vehicles in addition to an excellent selection of used cars of all makes and models. If you're looking for a Cadillac dealer near you, call or visit Genesis Cadillac today! "All Cadillac's are ... read more

Location details

19900 E 9 Mile Rd, St Clair Shores, MI, 48080, United States

Get directions
WeekdayScheduleStatus
Mon8:30 a.m. to 6:00 p.m.
Tue8:30 a.m. to 6:00 p.m.
Wed8:30 a.m. to 6:00 p.m.
Thu8:30 a.m. to 6:00 p.m.
Fri8:30 a.m. to 6:00 p.m.
Sat9:00 a.m. to 1:00 p.m.
SunClosed
4.7717 reviews
Select a rating
Guru9NK91J's profile image
Guru9NK91J 
3 months ago

Great customer service. 

Willie's profile image
3 months ago

They sold the vehicle before I could get there to see it 

Business response:

Thank you for sharing your feedback. We understand your frustration, but we’d like to clarify the situation. Your inquiry was submitted the same day the vehicle was sold, and at no point was an agreement made to hold the vehicle specifically for you. We had other customers who were actively looking to purchase the vehicle and one ultimately completed the purchase that same day. While we always strive to accommodate all of our customers, our policy is to sell vehicles to customers who are ready to move forward. We apologize ... read more

GuruNGNF's profile image
GuruNGNF 
3 months ago

Very helpful,answered all my questions on the car !! 

Justin's profile image
6 months ago

Andy was a great guy.. even filled it up before I came 

Joseph's profile image
7 months ago

Exceptional, respectful and trustworthy. 

NMcDonough's profile image
NMcDonough 
9 months ago

Sales staff were pleasant but asking price on car with 100,000 miles with no service history is a BIG stretch. I made an offer factoring in risk. They will have to learn when you sell a Mercedes bi-turbo there are discerning buyers. It's not realistic. Others might be more adventourous but there will certianly be suspension failure in the near future, carbon cleanin and their could be an engine issue. 

Business response:

Hi Nicholas. We appreciate the good review! We do apologize that we were unable to accept your offer of nearly $4000 off of our advertised price. With you being located over 2,000 miles away; you admitted we would not be able to come to terms at that type of offer. We follow a strict and aggressive market based pricing strategy for our vehicles which factors in recently sold data across the country for the same year, make, model, and trim, adjusted for odometer, options, and condition. With that data, the system automaticall... read more

WBaughCaddy's profile image
WBaughCaddy 
a year ago

I contacted the dealer on a Sunday and they reached out to me the same day. I visited the dealership on Monday and drove off in this same vehicle on that Tuesday. Awesome service. 

Business response:

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Genesis Cadillac Inc. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! 

Guru9KTMSD's profile image
Guru9KTMSD 
a year ago

Nice and friendly but they called and emailed entirely too much !! It was borderline harassment 

Business response:

It is disappointing for us to hear that your experience was anything less than great. If you'd be willing to provide more feedback, please reach out to us at (586) 772-8200 so we can assist you further. 

GuruD954L2's profile image
GuruD954L2 
a year ago

Great 

Frequently asked questions about Genesis Cadillac

How is Genesis Cadillac rated?

Genesis Cadillac has a 4.7 star rating with 717 reviews. 

When is Genesis Cadillac open?

Genesis Cadillac is open now. It will close at 6:00 p.m.  

Need help? Contact us.

Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com

Popular in St Clair Shores, MI