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Gene Messer Chevrolet
- Auto Repair
- Lubbock, TX
About this business
Gene Messer Chevrolet invites you to visit our car and truck dealership in Lubbock, TX. Our team members are standing by to provide you with some of the best deals near you on Chevy cars, trucks, and SUVs, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Lubbock area's most trusted Chevrolet dealers. ESPANOL Gene Messer Chevrolet le invita a visitar nuestro concesionario de autos nuevos y usados en Lubbock, TX. Visitanos hoy para carros Chevy y trocas, camionetas y SUVs, asi como serv... read more
Location details
1302 S Loop 289, Lubbock, TX, 79412, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a nail in my tire. They were able to get me in within 30 minutes of my calling them. They took care of my tire and went ahead and did my oil change as well. Their customer service is excellent! Plus, o got coffee and donuts!
Business response:
Thank you Tasia for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
RecommendedJeremy in the service dept. Was awesome he took care of me very good ! Very good customer service! Thanks
They wanted me to bring my car in at 7 am. Don't think they got to it till about 2 pm. Other than that they didf great
Business response:
Thank you for your feedback about your visit because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Michael Wims General Manager (806) 747-3211
We have bought several vehicles from Gene Messer Chevrolet and every time it has been a easy process. They always provide excellent service with a smile. Jonathan is a great salesman that always makes sure we walk away with a great vehicle.
Business response:
Priscilla, Thank you for reviewing Jonathan and our store! We appreciate your business!
I had an appointment for oil change and tire rotation. 2 hours was a little long, but continuous status updates and comfortable area to wait made it easy to wait.
Business response:
Hello D'Ann, Thank you for your visit. Please contact me if there's anything I can do to make your next visit even better. Michael Wims General Manager mwims@GeneMesser.com
The service adviser was very courteous but didn't follow through and gave me wrong information. I explained that I would be leaving town and needed the exact amount for the repair so that I could leave a check with my son who would pick the car up. Part arrived 3 days later and he told me that the car would be ready by 5 p.m. I told him to be sure to let me know if anything changed because we did not live in Lubbock. Luckily I forgot to tell my son to get the car at 5. The next morning, the service man called to apologize fo... read more
Business response:
Hello Valerie, Thank you for your feedback about the price and the communication with your service visit, because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Michael Wims General Manager mwims@genemesser.com
We bought a Ford Edge at Gene Messer Lubbock 5 weeks ago....had a few bumps in the road but Jonathan Lucio and his manager went above and beyond to make sure everything was fixed and we were happy. Customer service like that is hard to come by these days!
Business response:
Thank you for bringing this to my attention. I apologize that your purchase experience was anything but exceptional. I would like an opportunity to fix this and help pay for the extra key. Please contact us if we have not already been able to reach you, so we can make arrangements with Gene Messer Ford in Amarillo. I look forward to speaking with you. Michael Wims General Manager mwims@GeneMesser.com
Business response:
Thank you for your feedback about your experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Michael Wims General Manager (806) 747-3211
Frequently asked questions about Gene Messer Chevrolet
How is Gene Messer Chevrolet rated?
Gene Messer Chevrolet has a 4.4 star rating with 3,487 reviews.
When is Gene Messer Chevrolet open?
Gene Messer Chevrolet is closed now. It will open tomorrow at 9:00 a.m.
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