Gem Shopping Network

Kim S. 

on BBB

7 years ago

I am a fine jewelry junkie. I've ordered and kept five to six items over the past few years. I love that the presenters will take your price offer seriously and negotiate if they are able. The customer service representatives have always been helpful and considerate. I think their business model works well for them, as well as, for their customers. If you can't find what you want at your local jeweler, I highly recommend trying out GSN. 

Peter L. 

on BBB

7 years ago

I wasn't even planning on getting another ring...but I saw the great deals on Kat Florence rings, and I had to call in to get one! I got the ring that I saw on the live show, and I got the ring within a couple of business days. The ring is my fourth from Gem Shopping, and I LOVE IT!!! Things could not have been better! Thank you so very much!!! 

VB W. 

on BBB

7 years ago

I am thrilled with the quality of my purchase. The emeralds are brilliant and the setting is worth every penny. I know that the ring if bought in the brick and mortar store would be worth triple the price. 

Stephen L. 

on BBB

7 years ago

I purchased custom blue moonstone in sterling silver ring in late August and given a 6-8 week waiting period; I received the ring within 4 weeks. I will have to have it resized but only because I was not sure of the exact size when I ordered it. The rep who helped me on the phone was thorough and very professional. The ring is even better than I had hoped for from them...thanks Ben for the beautiful stone and mounting!! 

Monty S 

on BBB

7 years ago

By far one of the few companies in today's business environment that actually goes above and beyond to skillfully draw, retain and build their customer base. By far represents the highest value for the dollar, for someone like me who can't drop $85,000 on my credit card Mr. Ruby Necklace - nor would I if I could; not without them flying me in for a live look, nice dinner and cigar. They do a great job of programming combined with audience education and experience to assist customer's to make a better informed decision. Frien... read more

Lisa Y. 

on BBB

7 years ago

I encountered inconsistent responses from the customer service department regarding their effort to resolve an issue. Initially, I thought the issue was resolved, and I could continue as a customer of this business. Though upon follow up the customer service department neglected to honor the resolution. 

Tim F. 

on BBB

7 years ago

Have been shopping with Gem shopping network for a short time after finding him on my cable network. I have purchased at least 7 rings and only returned one of them .Thier customer service has worked with me on several purchases. They have helped me cancel orders to purchase other jewelry I have seen after I had bought them . No problems what so ever. They even honored an auction that there was a computer glitch. I can't say enough about how professional everyone has been . They have exquisite high end pieces and many low en... read more

Jo N. 

on BBB

7 years ago

Always receive high quality for the price, very friendly service, and the one time I returned an item they were happy to provide a refund in a timely manner. 

Amy M. 

on BBB

7 years ago

I have watched the Gem Shopping Network for several months and am always interested in purchasing quality estate jewelry. I decided to take the plunge and am very pleased with my purchases. The phone sales representative was excellent and extremely helpful throughout my purchasing experience. I will not hesitate to purchase from them again.