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Gardena Honda
- Gardena, CA
About this business
Location details
15541 South Western Avenue, Gardena, CA, 90249, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
It was very helpful and understanding in providing information about different options and what is best to get :)
Business response:
We're thrilled to hear you found our information helpful and that we could guide you toward the best options. Your satisfaction is our priority, and we appreciate your kind words! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com
Amazing ! Chris was amazing. He made my process swift and comfortable and made sure that I was happy on my new journey.
Business response:
Thank you for sharing your stellar rating! We're thrilled to hear Chris went above and beyond and delivered an excellent experience. Congratulations on your new ride and welcome to the family! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com
I wanted to take a moment to share feedback from my recent visit to Gardena Honda. When I arrived, I was greeted and assisted by Valerie. She was absolutely great—checked me in quickly, and was very kind, professional, and friendly. She made the process smooth and pleasant. When my service was complete, I returned to her, and again, she was super professional and provided me with my paperwork so I could check out with the cashiers. Unfortunately, my experience at the cashier station was not on par with the level of service I... read more
Business response:
Thank you for taking the time to share this. While pleased to see Valerie took great care of you, we're disappointed the same can't be said about our cashiers. This is definitely something we will be addressing, as it's important you're receiving 5-star service from everyone here. We hope that your Honda is treating you well and we look forward to providing you with better service all around at your next visit. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com
Qualit control is poor in service. I try to get my car fix correctly the first time I'm keep on getting different answer
Business response:
Thank you for bringing this to our attention. We'd like to learn more about your concerns and make sure we're able to get this vehicle issue fixed for you. When you have an opportunity, please call me directly at 424-340-2190. I look forward to hearing from you. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com
Professional, courteous, clear, helpful, fast, pleasant wait area, informative, concise, friendly, knowledgeable, great, kind, insightful
Business response:
Joe, thank you for your fantastic review! We're thrilled to hear you had such a positive experience with our team. Your kind words about our service and atmosphere mean a lot to us. Looking forward to seeing you again soon! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com
They care about you They were there to answer any questions, I will be recommending to my family and friends
Business response:
Thanks for the kind words! We're thrilled to hear you felt supported and appreciated. Your recommendation means the world to us, and we're here anytime you or your loved ones have questions. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com
Always fast and professional. Great waiting area. And Art is always the best so this is why I bring both my Honda cars to him to service! A++++++
Business response:
Thanks for the fantastic review! We're thrilled to hear you appreciate our speedy service and welcoming waiting area. Art takes pride in his work, and we're glad to know your Honda cars are in good hands. Looking forward to seeing you again soon! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com
My salesman was pleasant to work with, Knowledgeable and personable. After some negotiating, I spoke with a floor manager who could definitely work on his customer service skills. It’s not what he was saying, but how he said it. A condescending tone isn’t the best thing to have with a customer. Also, I never discussed a down payment before meeting with the finance department, but someone, possibly a floor manager, put down a $2,000 down payment amount on my paperwork and the finance agent had to redo my paperwork because I w... read more
Business response:
Donna, First off, thank you for choosing us here for your Honda needs. We're disappointed to read about your recent experience and see that we fell short of expectations. It's important we are providing 5-star service each time, which is why we'd like the opportunity to speak with you further about your recent visit. When you have a moment, please call me directly at 424-340-2190. I look forward to hearing from you. Regards, Elizabeth Bernaba CRM Manager ebarnabie@gardenahonda.com
Very professional and knowledgeable. Extremely nice and straight forward I will refer the next person who needs a car to honda!
Business response:
We're thrilled to hear you had such a positive experience. Your referrals mean a lot to us, and we’re here to help anyone looking for their next car. We appreciate your support! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com
Frequently asked questions about Gardena Honda
How is Gardena Honda rated?
Gardena Honda has a 4.5 star rating with 11,436 reviews.
When is Gardena Honda open?
Gardena Honda is closed now. It will open at 10:00 a.m.
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