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Gardena Honda
- Gardena, CA
About this business
Location details
15541 South Western Avenue, Gardena, CA, 90249, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
We had an overall good experience. We would definitely recommend to our family and friends.
Business response:
Thanks for the glowing review, Tripp! We're thrilled to hear you had a great experience and appreciate your recommendation. Your support means a lot to us, and we look forward to welcoming you and your loved ones again soon! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com
Last time they left the car in bad condition, I have to return it for another repair. Every time I go, the same person helps me, no information about prices and if I ask, he gets upset and not friendly. This was the last time I changed dealers.
Business response:
Alex, It's discouraging to read about the lack of service that you receive here. At your convenience, we'd like to learn more about these concerns and who you've been working with, so we can address this appropriately with our team. Please call me directly at 424-340-9120. I look forward to speaking with you soon. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com
I am very pleased with the attention given by the sales team to me during my vehicle purchase.
Business response:
We're thrilled to hear that our sales team provided you with excellent service during your vehicle purchase! Your satisfaction is our top priority, and we appreciate your kind words. Enjoy your new ride! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com
Called for a recall on my fuel pump, got scheduled and took off of work and drove down to the dealership. The technician tells me that my fuel level needs to be below 50% in order to perform this maintenance and turns me away. This requirement was not expressed over the phone when I scheduled the appointment, costing me my time.
Business response:
Your time is valuable and it's disappointing that it was wasted like this. This is something that should have been communicated to you over the phone and is something we will be addressing with our team. We appreciate you bringing this to our attention and should you like to discuss this in further detail, please call me directly at 424-340-9120. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com
El servicio es muy bueno son amables con los clientes no tienes que esperar mucho tiempo
Business response:
Estamos encantados de saber que tuvo una gran experiencia con nuestro servicio. El compromiso de nuestro equipo con un servicio amigable y eficiente es nuestra principal prioridad y sus comentarios significan mucho para nosotros. Esperamos volver a verte pronto! Saludos, Elizabeth Bernaba Gerente de Relaciones con el Cliente ebarnabie@dwgardenahonda.com
The dealership staff are not professional to deal with a customers when buying a vehicle.
Business response:
It's disappointing to read about the lack of service you received during your car-buying experience. When you have an opportunity to speak, we'd like to learn more about what transpired and where we fell short. Please call me directly at 424-340-9120. I look forward to speaking with you soon. Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com
The floor manager was straightforward and prompt, but he was more than willing to work a deal with me. Ivan was diligent, respectful, patient, and accommodating to me as a first-time buyer which I greatly appreciate. Ramel made the paperwork part of it smooth and easy to understand. Emily helped set up the Honda link app without a problem as well. Great dealership, great people, doing great business. Highly recommend!
Business response:
We're thrilled to hear about your positive experience with our team. It's wonderful to know that Ivan, Ramel, and Emily made your visit smooth and enjoyable. We appreciate your recommendation and look forward to serving you again! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com
Was happy this time that the service rep didn't pressure me into buying anything that I didn't really need.
Business response:
Thanks for the feedback! We're glad to hear you had a positive experience with our service team. Our goal is to provide helpful support without any pressure. We appreciate your input and look forward to serving you again! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com
I always have a great experience at Gardena Honda. The employees are always nice and helpful.
Business response:
Thanks for the wonderful feedback! We're thrilled to hear you consistently have a great experience with our team. Providing excellent service is our top priority, and your kind words motivate us to keep it up! Looking forward to seeing you again soon! Regards, Elizabeth Bernaba Customer Relations Manager ebarnabie@dwgardenahonda.com
Frequently asked questions about Gardena Honda
How is Gardena Honda rated?
Gardena Honda has a 4.5 star rating with 10,228 reviews.
When is Gardena Honda open?
Gardena Honda is closed now. It will open at 9:00 a.m.
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