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Furniture Row
- Retail
- Charlotte, NC
About this business
Furniture Row specializes in home furnishings, mattress, linens stores, and carrying a variety of brand names, all available at one convenient location. We focus on providing a shopping experience that is tailored to your needs. This is just one of the many reasons we're among America's fastest-growing furniture retailers. We've taken great care to select the most popular styles, grouping many of them together to make your browsing and shopping experience much easier. We take pride that we carry only pieces of lasting style ... read more
Location details
8215 Ikea Blvd, Charlotte, NC, 28262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 4:00 p.m. |
I purchased a livingroom set from furniture row as well got talked into the warranty... $ ******* later they delivered it and the drivers were extremely rude. They had no respect for me and my brand new home. I've had the couch two months now and it sinks in the middle. It is unbearably uncomfortable to sit on. I have called and complained and I get told different stories from each person I talk to. I want my money back and get a more comfortable sofa... it shouldn't be sinking after 2 months. Spoke with the manager today he... read more
Business response:
Our repair service visited ************** home today and assessed the issues at hand. They said that they could repair the units, but, would suggest that we replace the set or give her full credit toward another set. We have notified ************** that we will give her full credit that she paid for the set toward another set.
We bought an fairly expensive leather sofa. We were told the heavily used parts were real leather (false) we also purchased the extended warranty. The leather started wearing about a month later. Called furniture row, they told us to call the extended warranty company. We did, over and over. No response. Buy your leather furniture from a reputable company NOT furniture row!!
Business response:
They guests original purchase was December ********************************************** December of 2017 they contacted the store saying they had problems with the set. The issue was with the mechanics. The protection company didnt cover because it was determined that the damage was not regular use. That said the store did replace the set free of charge to satisfy the guest and satisfy any warranty for the set. We even let them switch to another set. The issues they have are with the replacement set. With the purchase bein... read more
August 8, 2021 ordered a chair and was aware of the 6 month wait. Received a call from the salesperson on March 4, 2022 and she said the chair is delayed until April 2022. March 8, 2022 she called and said the chair was there at the store. Went to the store to find the wrong chair had come in. Nothing at all like the chair I had ordered. Asked what happened? Salesperson said she didn't know but this is the chair. Never bothered to go back to the manufacturer and find out where the correct chair was. Options were reordering a... read more
Business response:
I spoke with ********************** and let her know the check arrived. At her request, I am putting it in the mail to her.After that, I discussed the situation with her to clarify things. I explained that we did not charge a $100 restocking fee, the chair that she selected instead of waiting for a new order to go through was regular priced $100 more, but on sale for being a floor item $200 off, so the difference was the $100 credit that she was given. That seemed to be understood, however she was still wanting to know where... read more
$12,000 and ten months later, I still don't have all my furniture I ordered. Every delivery is fully stocked with damaged pieces. The store managers are no help. I guess the next step is a court date. I can guarantee that I will never step foot in that store again. They must make a fortune ripping people off.
Business response:
We weren't able to find a purchase in the amount or time frame as you have described, but we did find what we believe to be your purchase. We're sorry there were a couple items you received that arrived with damage. At this point, we can see you have received everything ordered except a rustic coffee table that has been reordered for you again at your request. The store will continue to keep you updated on delivery of your final piece as we wait for it to arrive.
Ordered a couple of chairs and table in the store and they wrote down the wrong numbers. Didn't find out until they delivered them. Trying still to get my money back ($2,000) while they keep non showing up to pick up the wrong items. Meantime we have no furniture and our money they are holding until they get their wrongfully ordered items back. Starting to feel like a scam. They are making ZERO effort to correct the situation and/or give me my money back. Avoid this place at all cost if you can.3/15/2022
Business response:
We apologize for the error in ordering. When we found out about the error we did offer to upgrade to item with the features they wanted free of charge. The guest wanted a refund instead. We have picked up the product on 3/15/22 and processed the full refund for the guest today 3/16/22.Thanks,*************************
Probably the worst experience Ive dealt with a local business. That expensive warranty that I purchased turned out to be a scam. All the money was worthless. The sales person pushed and pushed me and my family and over promised the warranty. I called two days ago and the regional manager was supposed to call me and havent heard from her. Ive left 10 messages for the store manager, I only spoke to him once And he put me on hold and never answered my questions.So next week I am going to file a full damages law suit In small cl... read more
Business response:
Yes, ******************** purchased at Store 202. ****, Store Manager, *****, Assistant Manager and *********************, with Zendesk have been involved with this since October 25, 2021. I spoke to ******************** today. He was hopeful that we would pay off his Synchrony balance of $700 but agreed that the $275 credit back that ***** offered him to have sofa professionally cleaned was fair. His Synchrony account has been credited back.
Furniture Row *** ****** is not professional in dealing with customer issues. Couch buttons don't work and they don't fix after 4 months of purchase!
Business response:
The customer has the part needed and just needed to contact the repair company for repair. I had the Manager, Will, reach out and make sure she got it done. She did but she's having the same issue with that switch too. We communicated with her today about getting her a new piece.
After visiting three mattress stores we went to ****** Mattress in Furniture Row where *** helped us. He was committed to us getting exactly what we wanted at a fair price. His professionalism and product knowledge guided us to our perfect mattress. The delivery was better than promised. ******* and ***** were great and very clean and careful. They had great attitudes for having to unload in pouring rain. This is our second mattress purchase from ****** Mattress and the quality of the mattress and the service was exceptional... read more
Poor service we order a couch and chase last April and we were told they had the couch but the chase would be about two weeks out, well here 2022 Jan and we still don't have the chase and when I called ( they never called me at all since we bought the couch) now they are telling me mid Jan.I talk with the asst ******* and was told that he couldn't do anything without the ******* OK,well I'm still waiting to here from the *******. Its funny that this company can't get the chase I order but all the rest of the furniture stores... read more
Business response:
We spoke with the customer and gave him credit back to keep the current sofa as is. We also canceled the chaise that was on order for them. This was the option that the customer wanted decided to go with.Thank you
Frequently asked questions about Furniture Row
How is Furniture Row rated?
Furniture Row has a 4.6 star rating with 2,143 reviews.
When is Furniture Row open?
Furniture Row is open now. It will close at 8:00 p.m.
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