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Furniture Row
- Retail
- Charlotte, NC
About this business
Furniture Row specializes in home furnishings, mattress, linens stores, and carrying a variety of brand names, all available at one convenient location. We focus on providing a shopping experience that is tailored to your needs. This is just one of the many reasons we're among America's fastest-growing furniture retailers. We've taken great care to select the most popular styles, grouping many of them together to make your browsing and shopping experience much easier. We take pride that we carry only pieces of lasting style ... read more
Location details
8215 Ikea Blvd, Charlotte, NC, 28262, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 8:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 8:00 p.m. | |
| Sun | 12:00 p.m. to 4:00 p.m. |
This company is the worst, they don't tell you that they can reduce your available credit by just looking at your credit score. It doesn't matter to them that you make your payments on time and you pay more than required. They reduced my avalible credit and it made my credit score plumit 30 points.
Business response:
Furniture Row does not own or operate the finance company in which the customer has an agreement with. We have no control over credit scores or anything pertaining to payments, finances, or credit. They need to reach out to their finance company for further information.
Horrible Service.Bought a Table, went to pick it up and the guy up front said go to the back and you will see "Dining" didn't see anything in the back of the store that said "Dining" I had to go to each dock and try to bang on the door and finally someone came out, I was at the wrong doc. There is nothing out there that says "Dining", as they is a bunch of Boxes covering the Door.Next, I'm still waiting for a Receipt and for some reason I got put on a promotional Ad so I get emails from them all the time, but NO Receipt yet.... read more
Business response:
I called the customer to apologize for the way we made her feel. We can, and will change the header of her invoice as requested. I am just waiting for the customer to respond to my voice message. In case she did not receive my message please give her my contact information so I can get her taken care of. Sincerely, *********************** Regional Manager
I ordered furniture from Furniture Row Online in September. It is now late December, and I still have not received or had any communication from the store to schedule the delivery of ************* and TV stand that I am still waiting on. I find it pretty ridiculous that I spent hundreds of dollars on furniture and I have to wait this long for it to be delivered, or even for someone to communicate with me. I have called, texted and emailed several times with no response. I called the store in ******, and because the online st... read more
Business response:
Ok, it looks like we addressed this the same day it came over via the bbb. With the phones being busy for holidays, I thinks she was upset we could not get her call in the que immediately. ***** was able to assist her that day. The notes show a cancellation due to the delay.We did reach her to let her know of the delay prior to this I do see. We have notes of that thankfully.The customer reached back out to us later regarding the matter, but in the end the piece was cancelled. We did communicate the news to them, but I under... read more
I purchased a whole bedroom set, I got 3 out of 4 items. I purchased this in July 2022. there have been numerous attempts and every time it gets delivered to the store I get a call that it was damaged, wrong color, and after that it has been damage more times! I have lost work days for supposedly a delivery and then I get a call saying its damage. I even called the day before I took off from work to ask them if it was good and the lady on the phone said yes. I took off from work and half through the day I get a call it was d... read more
Business response:
We're sincerely sorry this furniture arrived damaged multiple times. Customer has now received all pieces and was provided a substantial in-store credit for her inconveniences.
Junk. Don't buy anything there. We bought 2 loveseats. Granted they were vinyl but not cheap. We have no children or pets. All we do is sit on these loveseats. They are starting to peel. It just comes off in strips. As I said, THREE years. Tried to get receipts as I lost ours. Was told at **** store they don't have one. Finally found someone who was able to find receipt and emailed it to me. When I contacted corporate they said warranty had expired and nothing they could do. I asked for the name of the manufacturer so I woul... read more
Business response:
We're sorry ************* is unhappy with his purchase from March of 2019. Unfortunately, once vinyl has cracked it needs to be repaired otherwise debris can eat away the finish and cause further damage and peeling. Luckily, this material can be repaired by a qualified technician and I have passed along the information for a repair company in his area.
I purchased a rocker recliner 3/28/21. In July 2022 I discovered that the steel rocker frame under the chair had been installed by the manufacturer off-center and at a bent angle. My calls and emails to the Furniture Row store where purchased the rocker and to the corporate office were responded to in an extremely rude manner. Staff said because the manufacturing defect which was totally the fault of Furniture Row, was identified 3 months after the warranty period had ended, they had absolutely no obligation whatsover to off... read more
Business response:
We spoke to *****. He took a swivel base off an old recliner to install on his ****** recliner he purchased over a year ago. I explained to him that only LaZBoy recliners are adaptable to add a LaZBoy swivel base at a later date. He said the recliner worked fine and still works fine but when he went to install the swivel base he saw a piece of bent steel and is concerned about the future durability of the recliner. The picture he showed us shows no abnormalities. We believe from what he told us that he needs someone to come ... read more
I got approved for an account with furniture row and I have not used it since 2021 when I was approved and I did call customer service and tried to explain to them that they cannot force me to use my card when I'm not ready to use it. So by not using it, they say that TransUnion or whoever synchrony Bank. They run a credit deal and it reports back to them explaining all these different situations. To make a long story short, by not using your card, your score can drop to 38 points which mine did and I did call them to compla... read more
Business response:
Hi *****,I'm sorry to hear you have a concern. When you applied for financing, the agreement was between you and the financial institution. Furniture Row merely facilitates the application process, we do not own or operate *************** nor do we have input on their credit reporting process.
We absolutely love our sofa from furniture Row.. customer service is excellent
Business response:
Hi ********, thank you for your feedback. We're thrilled to hear you love you furniture and that you had a positive experience!
Ordered a table in February 2022 said it would be delivered in March then it was changed to mid April, it finally arrived mid May 2022. Our first delivery was scheduled for Sunday between 530 and 730 pm so we waited for it to be delivered and it never showed. We were called the next morning and had a new delivery date for Tuesday between *****. When it finally arrived the corner of the table had been damaged during delivery so now it will be **** before we get a replacement. The regular delivery driver was fantastic but he h... read more
Business response:
We have left multiple voice mails but no responses from customer.
Frequently asked questions about Furniture Row
How is Furniture Row rated?
Furniture Row has a 4.6 star rating with 2,143 reviews.
When is Furniture Row open?
Furniture Row is open now. It will close at 8:00 p.m.
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