Furniture Row

Jeanette G 

on BBB

a year ago

The first piece I purchased was online because of Covid. It came torn and broken. I returned it to choose something of higher quality which proceeded to breakdown in a matter of months. I submitted photos and was told the piece was not worth repairing and was given store credit. I chose a chair and a recliner. The recliner broke down shortly before the warranty ended. A repair person was sent to inspect the chair and determined the mechanism required replacement. I inquired every few weeks and was told that the order was rep... read more

Judy B 

on BBB

a year ago

I visited Furniture row 10/22/23 to shop for a sofa set. I browsed the store for 20 minutes or more and not one time did a salesman greet me or ask if I need help. There were 5 or more sales people that were just standing around laughing and talking among themselves. One was even playing with a hand ball. Yes, they did see me in the store. I actually saw a sofa that I liked, but I will be buying from another furniture store in ********, **. 

Bettye C 

on BBB

a year ago

Bought a chair for my 80 yr old mother in law, that night at 830pm, my mom received a phone call stating her credit card was miss charged by 10 cent and requested her CC # over phone. Of course she thought it was a scammer and called immediately because I paid with my CC. I have called Furniture Row spoke with manager, general manager and they continue to insist we give the CC #. Talk about bad business practices. Not only did they frighten my mom. They continue to worry about a minimal amount on a mistake they made. Not abo... read more

Shannon H 

on BBB

a year ago

We were sold a 5 year accident protection plan and were told that even if we were to stab it with a knife our sectional would be covered. While still within our 5 years, we had some issues with our sectional; most especially with an end recliner with armrest. Besides needing more lumbar support (stuffing) in it, the leg rest that would rise and lower with the push of a button, makes a ********************* type sound and movement. The leather is also coming apart/torn under that leg rest at the seam. There were a couple of o... read more

Tanner G 

on BBB

a year ago

Let me start by saying we love our second couch however, it came damaged just like the first one, I'm just too tired of the process to ask for a replacement and the damage is not somewhere we usually see. My bigger issue is with the financing, it is completely screwed up and the monthly payment was supposed to be $83, went up to $114, and then $190, and now it is $233/mo! The financing was supposed to be for 6 years and keeps changing every bill cycle, from 6 years to 13 months to 5 years, and then the manager had the nerve ... read more

Franci G 

on BBB

a year ago

Lousy outsourcing. Takes zero responsibility for who that send to your home. Furniture Row is about how to corner you in to say they have to charge you for delivery, even when their delivery is a bunch of broken pieces. Don't recommend it. Definitely don't recommend their outsourcing. No excuse for that . 

Darrin L 

on BBB

a year ago

Ordered a sectional sofa on April 5, 2023 and paid in full. Due to typical delays in production, sofa was not available for delivery until late July. Delivery was scheduled for July 22. Drivers show up and immediately say the sofa wont fit in the room we want it placed in. The sofa was measured by my father and it would fit. They refused to attempt to place it in the room and took the sofa back to the warehouse. The following week, I call to reschedule the delivery and they were unable to reschedule because the drivers marke... read more

Margaret G 

on BBB

a year ago

**************** is pathetic. We have purchased numerous products from Furniture Row and to be treated unfairly . We purchased a leather sectional power- from them in May 2021 and did not receive them until Oct because of manufacturer delays. On Fri 06/23 we went to store to talk to salesperson. We brought our receipt and pictures of two of the recliners that were showing sagging in cushions. He told us he would send photographs to corporate and see what he could do. He said give him a day or so.after a week with no response... read more

Alex W 

on BBB

a year ago

They have commission (only) based employees do ALL of the janitorial work and do NOT pay them for it. When I asked how employees are paid for commission for janitorial services and human waste disposal, I was told that they have to do it for free. Yikes. Absolutely subpar quality for astronomical prices. All while implementing unpaid labor for naive employees.