This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Friendly Chevrolet
- Auto Repair
- Dallas, TX
About this business
Location details
2754 N Stemmons Fwy, Dallas, TX, 75207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
Price Scamming I recently went to test drive a new Silverado that I saw on cars.com and their website. The advertised price was $33,999. When I went to the dealership, they tried to sell it to me for $37,800. That was “the lowest the would go”. When I reached out to the sales manager after I left, I couldn’t even get him to answer the phone or repeated emails. Dishonest and untruthful!!
Business response:
Ben, let me apologize as this should never happen. I have asked our managers to reach out to you today. We WILL DEFINITELY honor our online price. I realize it may be to late to earn your business, but I have asked them to try. I have even lowered our remarkably low price for the inconvenience. Thank you so much for your review. We cannot continue to get better and be the best unless we correct mistakes that we make. Please reach out to me anytime. Derek Mills General Manager 214-920-1984 dmills@friendlychevy.com
Free oil change on car less than 5 years old Will not honor free oil change service for 5 yrs from purchasing service manger hard to work with and general manager will not return calls friendly Chevrolet is not friendly
Business response:
Mr. Cascavilla, I apologize as I try to make myself available to customers as soon as I can. I checked my voicemail and emails again but I did not find a message from you. I reached out this morning to the number we have on file and was able to leave a message. If you would sir, please reach out to me at (214) 920-1984 or dmills@friendlychevy.com. I want to address any issues you had and do all I can to remedy the problem and find out how we can do better next time. Our ultimate goal is 100 percent customer satisfaction. Der... read more
Free oil change on car less than 5 years old Will not honor free oil change service for 5 yrs from purchasing service manger hard to work with and general manager will not return calls friendly Chevrolet is not friendly
Business response:
Mr. Cascavilla, I apologize as I try to make myself available to customers as soon as I can. I checked my voicemail and emails again but I did not find a message from you. I reached out this morning to the number we have on file and was able to leave a message. If you would sir, please reach out to me at (214) 920-1984 or dmills@friendlychevy.com. I want to address any issues you had and do all I can to remedy the problem and find out how we can do better next time. Our ultimate goal is 100% customer satisfaction. Derek Mill... read more
Chevy Traverse RS We confirmed the online price before we went to the dealership. Jessica Catalan our sales person confirmed the price and once we got there it stayed the same. So there was no bait and switch. She was very honest and made sure we got the best deal on our trade-in and on the new car. I would recommend Friendly Chevrolet to friends and family.
Good experience Quick service this time change of oil was done fast
Business response:
Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Good experience Quick service this time change of oil was done fast
Business response:
Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!
Horrible service Awful it should never take 4 1/2 hours for an ok change.
Business response:
Jason - Thank you for your review. We apologize for the delay in getting your oil changed, and will work with our service team to do better. Can you please contact Derek Mills, our General Manager, at dmills@friendlychevy.com or (214) 920-1984? He would be happy to assist you further. Sincerely - Friendly Chevrolet.
Very Disappointed I bought a car here... you probably shouldn’t. I am very disappointed with the leadership at Friendly Chevy. Everything about this transaction was difficult. I dealt with 2 directors and have no doubt they are influencing the entire staff to do business in the same deceiving manner. Sales Director Mike Castillo low balls on trade in offers and back dates documents. Mark in finance lied to me about the price of the extended warranty and covered it up by changing rates/terms of financing. Finance Director Jus... read more
bait and switch don’t even This dealership doesn’t honor their advertised price. They intentionally break the Law set by the Federal Trade Commission. Scammers is the word.
Business response:
Werner, I certainly apologize that we were unable to advertise last week's advertised price on Cars.com. Chevrolet had an additional incentive on several vehicles that ended on Monday August 12th. We agree that this is confusing to customers but we can only follow the guidelines that our OEM gives us for their product. We always honor our advertised price; however, when an incentive ends and is no longer available, that would effect that price that you saw prior to coming in. We value our customers and never intend to deceiv... read more
Frequently asked questions about Friendly Chevrolet
How is Friendly Chevrolet rated?
Friendly Chevrolet has a 4.1 star rating with 965 reviews.
When is Friendly Chevrolet open?
Friendly Chevrolet is closed now. It will open tomorrow at 8:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com