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Fox Acura
- Car Dealers
- Grand Rapids, MI
About this business
At Fox Motors, we've found going the extra mile helps our customers go the extra thousands. So we do everything we can to build long-term relationships. We give back to the communities we're a part of, and we treat others the way we'd like to be treated - because the golden rule in life can also rule in business.
Location details
4330 29th St SE, Grand Rapids, MI, 49512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Horrible service experience. Made an appointment detailing the specific repair items I needed. Show up to the appointment. Greeter person confirms my appointment and says service advisor is with another customer so please wait in the lobby. I proceed to jump into my laptop and do some work as I know I'll be stuck for at least a few hours. About an hour passes, and still no one has come talk to me. I notice a lot of back and forth in lobby with customers so they know I'm here right? So I continue to put my head down and do my... read more
Business response:
We sincerely apologize for this situation. There was a miscommunication between our quick lube advisor and our main shop advisor. If you would like to reach out to our Service Manager *********************** we could schedule you in and get you into a loaner car. This is not a normal situation and we do apologize.
Horrible service experience. Made an appointment detailing the specific repair items I needed. Show up to the appointment. Greeter person confirms my appointment and says service advisor is with another customer so please wait in the lobby. I proceed to jump into my laptop and do some work as I know I'll be stuck for at least a few hours. About an hour passes, and still no one has come talk to me. I notice a lot of back and forth in lobby with customers so they know I'm here right? So I continue to put my head down and do my... read more
Business response:
We sincerely apologize for this situation. There was a miscommunication between our quick lube advisor and our main shop advisor. If you would like to reach out to our Service Manager Craig Z. we could schedule you in and get you into a loaner car. This is not a normal situation and we do apologize.
Very prompt and professional response and communication. By far the quickest financing department I have ever dealt with...very appreciated! Well done Fox Acura!
Business response:
Thank you for the kind review! I'm glad we were able to help you in finding the right car and securing the financing right away! Thanks again for choosing Fox Acura. We appreciate and value your business! Enjoy your new car!
Great.
The service department at this place of business has had my vehicle for 3 1/2 weeks now, and I am no closer to an answer on if I need a new transmission or not as they told me it was 50/50 and when it was towed in. I have been unable to eat anything or sleep at all for 3 1/2 weeks now from massive amounts of stress from not knowing if I need to spend several thousand dollars more or not. I have called almost daily since it was towed it and I'm being told I will finally have an answer on Friday. That is 4 weeks or 1 entire mo... read more
RecommendedThe dealership has a comfortable look and feel. Great experiences with both sales and service
Great experience every time!
My first time at Fox Acura was great I will definitely be back in the future.
Purchased this vehicle. Very receptive to our requests and made this a very simple turnover. Would highly recommend.
Frequently asked questions about Fox Acura
How is Fox Acura rated?
Fox Acura has a 4.8 star rating with 921 reviews.
When is Fox Acura open?
Fox Acura is open now. It will close at 7:00 p.m.
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