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Folsom Toyota Service Center
- Auto Repair
- Folsom, KY
About this business
Folsom Lake Toyota Scion is an automobile dealership that offers a range of new and pre-owned cars, vans, trucks and sport utility vehicles. Its vehicle models include Toyota s Avalon, Camry, Corolla, Prius, Sequoia, Tacoma and Yaris; and Scion s tC. The dealership operates a finance department that provides online credit applications, payment estimations and financing through various certified lenders. Its automotive services include the fuel injection and vehicle inspection services. The dealership has a service and parts ... read more
Location details
12747 Folsom Boulevard, Folsom, KY, 95630, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 10:00 p.m. | |
| Tue | 8:30 a.m. to 10:00 p.m. | |
| Wed | 8:30 a.m. to 10:00 p.m. | |
| Thu | 8:30 a.m. to 10:00 p.m. | |
| Fri | 8:30 a.m. to 10:00 p.m. | |
| Sat | 8:30 a.m. to 10:00 p.m. | |
| Sun | 9:00 a.m. to 9:00 p.m. |
Recommended5 Stars Folsom Lake Toyota you did Great and Quick service on my 05 Highlander.. thanks to the great technicians and the Top class advisor Aaren. Just less than an hour - boom done. Come to Folsom Lake Toyota now.. were the people are all smiling? 😅 Hey they bake cookies too. Wanna cup of coffee? Hoy pinoy look for Aaren.
We found a few cars we wanted to look at and contacted Steve. He was prompt in answering our questions and setting up a same day appointment to meet with us. He walked the lot, answered all of our questions, let me sit in as many cars as I needed to until I found the one ready for a test drive. Above all he was honest during our dealing and purchasing process. We’ve already recommended a friend check out your website and dealership. Thank you!!
Business response:
Thank you Shi for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
I had an appointment to service my vehicle at 1:30. I was told my car should be done by 4 and that I would receive a call. I never received a call and showed up at 4 anyway. After being left in the waiting for half an hour I asked how much longer it would be. The associate then told me “hopefully it’s done because your technician left half an hour ago”. After waiting all that time I had to wait longer to pay and after that I had to wait longer for someone to return my key, so I ended up grabbing my key myself. Very disappoin... read more
Business response:
Thank you for your feedback about your recent experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Rich Russo Service Director rrusso@folsomlaketoyota.com
Went in to buy a truck. I researched other dealerships and found that others don’t charge the dealer markup like Folsom does. The salesman and manager got very defensive and irratated when I pointed it out. I left and drove to Modesto Toyota and got exactly the same truck 11,000 dollars cheaper. Modesto Toyota knocked it out of the park, and no dealer markups.
Business response:
Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeff Bear General Manager 916-355-1500 ext.2524 jbear@folsomlaketoyota.com
we just bought a 4Runner. best car buying experience I have ever had. Go see Carl he was our salesman. after the deal was done he programmed everything for us. They made it fun and not stressful at all. I highly recommend them, and I will be back.
Business response:
Thank you Sean for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Scheduled an appointment online for an oil change. When I arrived on time, the advisor was rude. He was very condescending when I declined extra services. I waited 2 hours before asking about my car. After several employees did their best to track down my advisor, he finally showed up. Then he told me I had to wait while he helped a new customer that just walked in the door. I had asked for a print out of the services that he recommended, but didn’t even receive that. Needless to say, we won’t be returning to this establishm... read more
Business response:
Thank you for your feedback about your service visit because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Jeff Bear General Manager Folsom Lake Toyota 916-355-1500 ext.2524 jbear@folsomlaketoyota.com
My service on 1/5/19 was done in a timely manner. Rich was very pleasant to work with. I was just a little sad that the car wash wasn’t working that day, but I was told I could return any time for a complimentary car wash.
Business response:
Thank you Kathy for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Honest & Informative Service writers. Excellent technicians
Business response:
Thank you Bruce! We look forward to your business with us again!
Always willing to help you out with out a appointment and great service. will recommend 10/10
Business response:
Thank you Carlos! We thank you for your business and look forward to your next visit!
Frequently asked questions about Folsom Toyota Service Center
How is Folsom Toyota Service Center rated?
Folsom Toyota Service Center has a 4.6 star rating with 944 reviews.
When is Folsom Toyota Service Center open?
Folsom Toyota Service Center is open now. It will close at 10:00 p.m.
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