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Flood Ford of East Greenwich
- Car Dealers
- East Greenwich, RI
About this business
We are proud to be your local Ford dealer and meet your service, new car sales, and used car sales needs! We have all of the latest Ford trucks, Ford cars, Ford SUVs, Crossovers and Hybrids, from the best-selling F-150 and Super Duty trucks to our the world-famous Mustang, plus an SUV/Crossover to fit every need, including the Escape, Edge, Transit Connect, Explorer and Expedition. We also have many used and certified pre-owned vehicles to meet every budget.
Location details
2545 S County Trail, East Greenwich, RI, 02818, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
when I bought my I signed a contract, long story but the car didn't show up for 4 months during this time the dealership was very accommodating when the car arrived they tried to screw me out of $6000 in rebates 2 years later they still are dishonest and will not tell me what happened to the car in those 4 months, they only say it was lost find it hard to believe a$30,000 vehicle could be lost for 4 months
Business response:
Good morning Ron, It seems that this transpired over two years ago. Is there a recent event that occurred to make you revisit the topic now? Please reach out to me if I can assist in any way. I will certainly be able to direct you in the right direction. Denielle Meade Customer Relations Manager Flood Ford of East Greenwich (401) 558-2127 - Office (401) 368-0595 - Text dlefebvre@floodauto.com
This is the second car I have purchased from Flood. Brought it in for service last week and got a call yesterdy that it was ready. I get in the car and turn on the AC and the same high pitch whine is there. Brought it right back. Just got a phone call and was told that ALL Focuses make that whine when the AC is on high. My first one didn't. I am so disgusted. I won't be buying my next car here.
Business response:
Good morning Shae, I received your voicemail this morning as well, but figured I would publicly reply to your review. I reviewed your comments with your Service Advisor, Austin. He explained that we are going to replace the blower motor a second time, in hopes that this lessens the concerning noise. As he mentioned, our technician did sit in a few other like model Focus’s, which had a similar blower motor noise when the A/C was on the highest setting. While we certainly wish to correctly repair all of our customer’s vehicles... read more
I recently had an awful experience with these guys ! Reached out Saturday about a Jeep on their lot and due to time we were unable to schedule a time to see it. The sales person told us he would give us a call at 5p to let us know if it sold so that if it didn’t we could schedule an appointment first thing today - never called. We called right as they opened today and we were told by the same salesman that we could come up as soon as possible so we jumped in our car to get up there for 9:30. Literally 20 minutes later after ... read more
Business response:
Liza, thank you for sharing your feedback. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please contact Denielle Lefebvre at (401) 558-2127 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.
RecommendedLast week I purchased a 2020 F150 from Flood Ford. The entire experience from the test drive to sales to financing was wonderful. Marc Cronhimer, my salesman was great to work with, very laid back and was not pushy in any way. Paulette Matteson was super helpful with financing, warranties, and service plans. To top everything off, today I received a call from Sirius XM that Flood Ford let them know to cancel the service I had active on the Jeep I traded in. Amazing customer service that goes above and beyond what I expected.... read more
Business response:
Duane, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us! If there is anything else we can do to assist you, please let us know! Take care!
My husband and I had 4 new tires put on our SUV and was extremely pleased with the service there. We highly recommend Flood Ford!
Made an Appointment for a recall on my mustang. very happy. Austin was very helpful and professional. it was done in 1 hour. Thankyou so much. You guys did good.
Customer service is poor. I work in a small business and always go above and beyond for my clients. Floods philosophy is to give you as a little as possible and make the customer go through many steps to get what they deserve.
Frequently asked questions about Flood Ford of East Greenwich
How is Flood Ford of East Greenwich rated?
Flood Ford of East Greenwich has a 4.4 star rating with 1,400 reviews.
When is Flood Ford of East Greenwich open?
Flood Ford of East Greenwich is closed now. It will open at 9:00 a.m.
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