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Fletcher Jones Motorcars
- Newport Beach, CA
About this business
Location details
3300 Jamboree Road, Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
N van Alst Joey was very informative and thoughtful towards our needs ! He really helped us and we never had this type of experience at a dealership before! Great way to get a car and next car will come from Fletcher absolutely!
Business response:
Congratulations on your Mercedes-Benz! It is always so great to hear that Joey and our team were able to deliver a truly exceptional experience and that we were able to earn future opportunities to assist you. Thank you so much for taking the time to share your feedback with us. If any questions should arise, please do not hesitate to contact us. -Heather Lewis, Client Care Manager
N van Alst Joey was very informative and thoughtful towards our needs ! He really helped us and we never had this type of experience at a dealership before! Great way to get a car and next car will come from Fletcher absolutely!
Business response:
Congratulations on your Mercedes-Benz! It is always so great to hear that Joey and our team were able to deliver a truly exceptional experience and that we were able to earn future opportunities to assist you. Thank you so much for taking the time to share your feedback with us. If any questions should arise, please do not hesitate to contact us. -Heather Lewis, Client Care Manager
The price of the tire was too high. The price of the service was fair. However, the cost of the tire was high. I have checked with my local dealer to find that the cost of the tire was more than 30% higher. I appreciate the differences in costs based upon locations. However, in this case the price increase seems too high.
Business response:
Hi Scott, Thank you for your recent service and review. We strive to provide exceptional service at a competitive price for each guest. The Service Center offers a Tire Price Match Guarantee, if a lower price is found at another authorized Mercedes-Benz Dealer we will honor that price. Would it be possible for you to share the tire prices you have found that are lower and where they were quoted. Please contact me at 949-718-3175. Kind Regards, Trevor Thornley Guest Relations Manager
The price of the tire was too high. The price of the service was fair. However, the cost of the tire was high. I have checked with my local dealer to find that the cost of the tire was more than 30% higher. I appreciate the differences in costs based upon locations. However, in this case the price increase seems too high.
Business response:
Hi Scott, Thank you for your recent service and review. We strive to provide exceptional service at a competitive price for each guest. The Service Center offers a Tire Price Match Guarantee, if a lower price is found at another authorized Mercedes-Benz Dealer we will honor that price. Would it be possible for you to share the tire prices you have found that are lower and where they were quoted. Please contact me at 949-718-3175. Kind Regards, Trevor Thornley Guest Relations Manager
Service of my E430 Once again Randy was fantastic! He is the reason that we will be buying 2 new MB's this year . What a great person.
Business response:
It is always fantastic to hear that Randy continues to deliver exceptional service and we are able to to earn your recommendations. Thank you for sharing with us. If we can assist you in making a VIP appointment for your next Mercedes-Benz, please feel free to reach out. -Heather Lewis, Client Care Manager
Service of my E430 Once again Randy was fantastic! He is the reason that we will be buying 2 new MB's this year . What a great person.
Business response:
It is always fantastic to hear that Randy continues to deliver exceptional service and we are able to to earn your recommendations. Thank you for sharing with us. If we can assist you in making a VIP appointment for your next Mercedes-Benz, please feel free to reach out. -Heather Lewis, Client Care Manager
Terrific Experience Absolutely excellent buying/trading experience at Fletcher Jones with salesman Tommy Tran in charge. Drove home in the car of my dreams: 300 SLK white Mercedes Benz hardtop convertible. Tran is a top-notch salesman, knows his product, is very personable--and is extremely accommodating. I couldn't say, "No" to the deal. Fletcher Jones has a fine-tuned operation. I'm happy, happy.
Business response:
Congratulations on your new roadster! It is always a pleasure to hear that Tommy and our team were able to deliver top-notch service and earn such recommendations. Thank you for sharing your feedback with us. Please do not hesitate to reach out if we can be of any further assistance. -Heather Lewis, Client Care Manager
quick and fair Had a minor body issue on Saturday quickly identified, solution implemented and resolved with little wait.
Business response:
I am very glad to hear that we were able to address your minor body issue and handle it in a timely manner. Thank you for sharing your feedback with us. We look forward to assisting you in the future. -Heather Lewis, Client Care Manager
Terrific Experience Absolutely excellent buying/trading experience at Fletcher Jones with salesman Tommy Tran in charge. Drove home in the car of my dreams: 300 SLK white Mercedes Benz hardtop convertible. Tran is a top-notch salesman, knows his product, is very personable--and is extremely accommodating. I couldn't say, "No" to the deal. Fletcher Jones has a fine-tuned operation. I'm happy, happy.
Business response:
Congratulations on your new roadster! It is always a pleasure to hear that Tommy and our team were able to deliver top-notch service and earn such recommendations. Thank you for sharing your feedback with us. Please do not hesitate to reach out if we can be of any further assistance. -Heather Lewis, Client Care Manager
Frequently asked questions about Fletcher Jones Motorcars
How is Fletcher Jones Motorcars rated?
Fletcher Jones Motorcars has a 4.3 star rating with 3,769 reviews.
When is Fletcher Jones Motorcars open?
Fletcher Jones Motorcars is open now. It will close at 8:00 p.m.
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