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Fletcher Jones Motorcars
- Newport Beach, CA
About this business
Location details
3300 Jamboree Road, Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Alex Lividas Having owned several high end cars, I think that I am qualified in recommending Alex when you are looking for a Mercedes new or pre-owned. The whole experience was very professional before during and after my purchase. His team was very prompt in answering my questions. We all know that most times in buying a car is a trying experience. This wasn't the case at all in dealing with Alex. Oh, and a do feel that I got a very good price on the car.
Business response:
Thank you for your feedback. I am pleased to hear the Alex and his team were able to provide you with a world-class experience and could earn your recommendations. If we can be of any further assistance, please feel free to reach out. Heather Lewis Client Care Manager
Fletcher Jones Mercedes Benz- Newport Beach and Eric Gastineau I found myself needing to make a decision on a new car after a rear end collision that totalled my car. My Mercedes E350 did everything a Mercedes Benz is suppose to do in a impact accident. This and Eric Gastineau are the reasons why I am back at my favorite place, Fletcher Jones Motor Cars, Newport Beach, CA. Purchasing a Mercedes is joy enough but the experience and quality of service you receive from everyone at Fletcher Jones is top notch, white glove treatm... read more
Business response:
Congratulations on your new Mercedes-Benz! Thank you for taking the time to share your experience with us. I am glad to hear that Eric made your experience so wonderful. Please feel free to contact us if we can be of any assistance. Heather Lewis Client Care Manager
Fletcher Jones Mercedes Benz- Newport Beach and Eric Gastineau I found myself needing to make a decision on a new car after a rear end collision that totalled my car. My Mercedes E350 did everything a Mercedes Benz is suppose to do in a impact accident. This and Eric Gastineau are the reasons why I am back at my favorite place, Fletcher Jones Motor Cars, Newport Beach, CA. Purchasing a Mercedes is joy enough but the experience and quality of service you receive from everyone at Fletcher Jones is top notch, white glove treatm... read more
Business response:
Congratulations on your new Mercedes-Benz! Thank you for taking the time to share your experience with us. I am glad to hear that Eric made your experience so wonderful. Please feel free to contact us if we can be of any assistance. Heather Lewis Client Care Manager
Always the best most convenient service available. I parked my car at the FJ lot and notice one of my lights was broken. while travelling to the airport, I had them call my service manager, Derby, to see if the my warranty covered the work. While it did not cover it, Derby gave me an extremely reasonable quote which I accepted. The work was done and the car was back in the parking lot the next day for me to take home. I paid via website so ultra convenient. The parking team was fully integrated with the service team which ma... read more
Business response:
Thank you for taking the time to share your feedback! I am happy to hear that you had a great experience and that Derby took an excellent care of you. If any questions arise or should you need future assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Always the best most convenient service available. I parked my car at the FJ lot and notice one of my lights was broken. while travelling to the airport, I had them call my service manager, Derby, to see if the my warranty covered the work. While it did not cover it, Derby gave me an extremely reasonable quote which I accepted. The work was done and the car was back in the parking lot the next day for me to take home. I paid via website so ultra convenient. The parking team was fully integrated with the service team which ma... read more
Business response:
Thank you for taking the time to share your feedback! I am happy to hear that you had a great experience and that Derby took an excellent care of you. If any questions arise or should you need future assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Excellent service My service writer Dan Schmitt is excellent and I am always pleased. The people who work at FJ are amazing ! I drive up from south county for service
Business response:
Thank you for your feedback! I'm so pleased to hear that you had an excellent experience working with Dan Schmitt. If you have any questions or need any additional assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Excellent service My service writer Dan Schmitt is excellent and I am always pleased. The people who work at FJ are amazing ! I drive up from south county for service
Business response:
Thank you for your feedback! I'm so pleased to hear that you had an excellent experience working with Dan Schmitt. If you have any questions or need any additional assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager
Brake Repair Service Our Service Advisor, Ray, is always Fantastic. The Facility is clean and nice. The brake repairs have always been done properly. We truly appreciate the Mercedes Benz loaner through Enterprise at their location as well as the complimentary car wash. Unfortunately, FJ's Technicians are not always up to par in their expertise to diagnose issues and solve the problems with our ML500. A few times, they even broke something else when it was brought in for repair or services. Finally, we feel the parts and lab... read more
Business response:
Thank you for taking the time to acknowledge your Service Advisor and to share your feedback. I am sorry to hear about the lack of attention to detail you have been presented with. Our technicians are highly trained and skilled to work on the Mercedes-Benz brand. I would like the opportunity to review your specific transition to identify the error and correct the perception we have left you with. Please contact myself or our guest relations team at 949-718-6550 we look forward to speaking with you soon. Heather Lewis Client... read more
Brake Repair Service Our Service Advisor, Ray, is always Fantastic. The Facility is clean and nice. The brake repairs have always been done properly. We truly appreciate the Mercedes Benz loaner through Enterprise at their location as well as the complimentary car wash. Unfortunately, FJ's Technicians are not always up to par in their expertise to diagnose issues and solve the problems with our ML500. A few times, they even broke something else when it was brought in for repair or services. Finally, we feel the parts and lab... read more
Business response:
Thank you for taking the time to acknowledge your Service Advisor and to share your feedback. I am sorry to hear about the lack of attention to detail you have been presented with. Our technicians are highly trained and skilled to work on the Mercedes-Benz brand. I would like the opportunity to review your specific transition to identify the error and correct the perception we have left you with. Please contact myself or our guest relations team at 949-718-6550 we look forward to speaking with you soon. Heather Lewis Client... read more
Frequently asked questions about Fletcher Jones Motorcars
How is Fletcher Jones Motorcars rated?
Fletcher Jones Motorcars has a 4.3 star rating with 3,769 reviews.
When is Fletcher Jones Motorcars open?
Fletcher Jones Motorcars is open now. It will close at 8:00 p.m.
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