Faulkner Chrysler Dodge Jeep Ram FIAT

Loganpf1130 

on DealerRater

4 years ago

Completely unsatisfied talked to someone to schedule a test drive for the next day and was told if it gets sold I would receive a phone call. Never got any calls so I decided to double check so I called hours before my appointment. I was told the vehicle was still there and I would receive a call with more information. I tried calling 4 times and was never able to get ahold of someone so I decided to go(I also have over a hour drive) just to find out that the vehicle wasn’t their and was sold the first day I called. 

unhappy customer 

on DealerRater

5 years ago

I purchased a 2019 FIAT X500, my wife thought the car was cute, eh, most cars today are the same. I called several times to set up an inspection, once I was hung up on the other time I went to voice mail, with no call back the other time I waited forever. I finally called the sales department, they took my information and I still didn't get a call back. I finally just dropped the car off. When I went to pick the car up. I walked in the door, A service tech looked at me, showed me his index finger and asked to wait a minute. ... read more

excop00 

on DealerRater

5 years ago

I leased a 2018 Ram for 2 years. During the 2-year period, service was great. Near the end of my lease I received several emails about my options. I was called by my sales person and informed her that I was returning the vehicle at the end of the lease as I had no further need for a truck. In the final months, I emailed the dealership several times and left numerous voice messages and nobody would get back to me. When I finally did get to speak to someone, I was told to just show up. When I showed up, I was ignored for 1/2 h... read more

Warrantysucks! 

on DealerRater

5 years ago

Bought a 2015 Chevy Trax in August 2019, They pushed the warranty and when I said no they sent in the manager to add some more pressure. I finally took the warranty. December 2019 the battery dies they charged me $100 more than what my previous dealer quoted me. The warranty does not cover anything that is completely broken so if your rings are warped they won't replace them. I have called the service dept several times to ask questions and left messages with no call back. If you are getting your car fixed under warranty pla... read more

disneylifers 

on DealerRater

5 years ago

Sorry to say this but there service department is horrible. They never get back to you. Good luck with getting them to answer a phone. 

Fooledmetwice 

on DealerRater

5 years ago

Total lack of customer service, care, and communication Horrific experience not just once but twice attempting to purchase a used car from this dealer. Check out their YELP reviews as they are extremely negative as well. Do yourself a favor, there are literally DOZENS of other dealers on the Carlisle Pike, skip this one and save yourself from being the next person to write a negative review about their experience. 

steve.malnick.7 

on DealerRater

5 years ago

Horrible experience As many other reviews state, this dealership leaves a lot to be desired. Our Fiat was towed to this location on October 18th. In speaking with the service advisor, our appointment was to be on October 30th however as time permitted they would work on it to repair a damaged oil pan. This was an insurance claim. Long story short we got the back finally on November 8th. It is nearly impossible to reach their service advisors as you remain in the queue indefinitely. Messages left with other areas of the compa... read more

Steve 

on DealerRater

6 years ago

Poor servicr Towed the car in paid for the parts and 600 dollars labor to drive 8.5 mile then when I get there ask for manger told there is none then is guy claim to be sales manger to GM to president of company .... then when ask what he is got mad and walk away cause was caught in lie and did not think he did ... but hope his ppl who stood there all knew he was busted and maybe they might think twice who they work for call still there waiting to be fixed on there bill after 3rd time 

Fertich 

on DealerRater

6 years ago

BUYER BEWARE – THEY DID ZERO TO MAKE IT RIGHT – UNRESPONSIVE I purchased an 8-year old Acura MDX luxury SUV with about 100k miles at this dealership for $14k. I was told by the salesman that Faulker only sells quality pre-owned vehicles. After 4 weeks of driving, I found out it consumed 1.6 quarts of engine oil in 1,400 miles, which is about 1 quart of oil every 900 miles. There is no way I would have bought this vehicle had I known this. I asked if I could trade it back in for something else in their inventory. They offered... read more