Exeter Finance Corp

Ss L 

on BBB

a year ago

My due date is at the end of the month, and the website was down ALL WEEK and they were closed for holiday so nobody was around to fix it or help you. If your payment is late even by one day just because it's the end of the month, they'll report it to the credit bureau! Even if it's THEIR FAULT the website was down! Absolute BS. Most places will give you 30 days but they don't even tell you that to begin with. Not to mention I got spammed with 14 emails from them about changing my due date which is useless anyway. Absolute w... read more

Ben M 

on BBB

a year ago

For the extent of my financial relationship with exeter finance, I have found their customer service abhorent and their ability to disclose information lacking.When initially recieving the refinance notice a very helpful representative was the one handling the transaction, but the second I signed the contract attitudes changed.When trying to get assistance to set up my online account, representatives were unhelpful and rude and I had to resolve the issue I was having on my own.After finding that my payment date was detriment... read more

Skye F 

on BBB

a year ago

This is by far the WORST experience I have ever had with a finance company. I bought a used car back in 2019 - never once made a single late payment, and recently paid it off in September. Without going on a tangent, their communication is AWFUL. No title, no confirmation of the car being paid in full, and hour long wait times on the phone. After paying off the car, Exeter so kindly reported a 30+ day late payment to my crediting agencies, which dropped all of my scores 50+ points. When I called to find out why in the world ... read more

Mark S 

on BBB

a year ago

I called in with some questions about my account. When asked to verify my employer, I was told the employer on file was ******* and ******. I told them I never worked for ******* and ******. I asked is that what the dealership gave to you. The agent replied yes. I asked how did that happen. The agent said it must have been a mistake. This led me to believe the dealership I did business with (********************) did some fraudulent activity to get my loan approved. It also led me to believe Exeter was in on the scam because... read more

James R 

on BBB

a year ago

I've tried calling and no one answered and I can't download it to check my account 

Klay N 

on BBB

a year ago

A Disappointing Experience with Exeter Finance I recently had the unfortunate experience of dealing with Exeter Finance, and I must say that my overall impression of the organization is far from positive. From their customer service to their handling of customer inquiries, my interactions with ********************** left me deeply dissatisfied.First and foremost, the customer service I received was abysmal. It was abundantly clear that the representatives I spoke to were not adequately trained to handle customer inquiries. T... read more

Donise R 

on BBB

a year ago

0 stars. Miscommunication across the board. Would not recommend. If you want to make any changes, please plan for it to take 3 months or longer. They tell you one thing and do another. 

Katina C 

on BBB

a year ago

0/10 DO NOT RECOMMEND, SHUT THEM DOWN! Big on making FALSE REPORTS ON YOUR CREDIT! 

Ara T 

on BBB

a year ago

They take advantage of you, I'm living in a nightmare, I will never recommend to no one ?????????????????????? update date coming soon