Exciting Windows! by Apollo

I’m sorry you had a bad experience. We’ve been in business and family owned since 1973, we serve hundreds of Tri-State residences each year, and we strive to create the best possible experience for each and every person. Once again, I appreciate the input. On March 4th, 2014, Mr. Farber called the office and scheduled an appointment for a design consultation. Mr. Farber expressed his need for custom draperies for 2 windows and 2 sets of shutters for two smaller windows. Before our scheduled appointment, I spoke with Mr. Farber on the phone to confirm his needs for custom window treatments. At this time he did not express any need for installation only job. As owner and designer, we do not schedule appointments for installation only. On March 10th, 2014, I visited Mr. Farber in his home. During each of my home visits, I present my portfolio to allow my clients to get to know me as well as my work. During this time, Mr. Farber made his own remarks regarding my portfolio. Presenting my portfolio, I hope to learn more about my clients as well as their likes and dislikes of different designs to help us design something they do like. Instead of Mr. Farber discussing his likes and dislikes of what I was showing him, he instead told me about his experience with every business he had worked with and put down their sales representatives that he had welcomed into his home. On March 11th, 2014, I sent Mr. Farber a detailed quote of what we had discussed during our appointment. We never discussed his need for using shutters as saloon doors. This is something we offer but Mr. Farber and I did not discuss his desire to have this done. A couple weeks later, Mr. Faber called me on my personal cell phone. He proceeded to tell me what I was going to do for him. He told me that I was to send an installer to his house, told me what the installer was to do and how much he was going to pay the installer for doing the work. It was at that time that I asked Mr. Farber to never call my phone or my business again. I had determined that we will never be able to work together on a project. It hurts me to learn that Mr. Farber had thought that my intention during my visit was focused on the margin of the order. This is not how I do business. My clients become my friends and because of this we offer a 4-point guarantee: Guaranteeing, The Best price anywhere; for the equivalent quality and service also guaranteeing the best quality and workmanship, to all of our clients. We do not offer any pre- fabricated products. Everything that we make is custom made and design for our clients windows.