Essex Property Trust Inc

Kokoa L 

on BBB

2 years ago

If Zero was possible that would be my rating. DO NOT rent from Essex Property Management- specifically the Silver Apartments in ************ *******************************. There is zero property management presence, concern, or support. Its a sad joke to pay for an apartment where theres no management.The property management is no longer on site hiding out from residents and their legitimate needs. From the initial self guided tours - the property management is ghost. The residents are fed up!My personal experience clearly... read more

Krishan Gopal L. 

on BBB

2 years ago

They closed my community office and when calling, no one picks or returns the ** calls. After many days of follow-up, finally they called me and took all the details from me about the lease renewal. They said they will get back with the needed details but never called me. When my lease renewal was just 1-2 days away, they called me asked that there is nothing they can do and now since you do not have notice period time left so you need to pay per month-to-month rent basis, even though they know that I was waiting to hear bac... read more

Rohit M. 

on BBB

2 years ago

No person in this leasing office ever replies to emails nor even picks calls to address any concerns even after this LiFE THREATENING incident I am going to explain in a bit.As a current resident, its a hopeless community with very poor infrastructure and ill maintained houses.Our roof collapsed in the kitchen because of leaks and the rubble that fell off the floor had life threatening nails and all kinds of sharp metal nuts which is LIFE THREATENING if someone had stood during the fall. It has only created mess and rubble w... read more

Ilter A 

on BBB

2 years ago

They will send you to collections for things that you have already paid. Stay away. 

Chelsea O 

on BBB

2 years ago

Imagine your surprise to come home to the apartment you still pay for only to find that the water is shut off, the washer and dryer you wanted to use is unusable, and unsanitary construction trash piled onto your cooking utensils. Probably half as surprised as finding half drank drinks littered through the place, as well as no usable toilets, or your husband's BBQ being used as a work bench. Maybe finding the lights still on or the apartment being used as a storage for all the construction tools for the extensive plumbing re... read more

Eric L 

on BBB

2 years ago

************** Apartments - **************** ** Management does not enforce any rules. There is no staff on site which makes getting a response to phone calls (and emails!) pretty much impossible. And if you do get a response, it's just a bunch of excuses - nothing is ever done to resolve issues. There are A LOT of people here living in one bedroom apartments being loud and rude - the max ****** of tenants in the lease apparently does not apply. It's never quiet - loud music all times of day and night, people constantly smok... read more

Mina A 

on BBB

3 years ago

This is in regards to ************** in ****************.Late night security is not enforced. Excessive noise weeknights and weekends until the early hours of the morning. I work early in the morning and haven't been able to sleep due to the noise on multiple occasions.I've made complaints before and was told patrol is around. When I tried to call patrol late at night, no one answered. 

Tina C 

on BBB

3 years ago

We left our keys inside the apartment due to COVID and property management charged us a month of rent for doing so. We are Hispanic with a high risk health concern. Trying to cover their business shortfalls through their minority tenants. 

Melissa W 

on BBB

3 years ago

If I could give 0 stars for Essex leasing company, I would. Terrible policies, horrible property management, the property is filthy and the management staff did little to nothing to prevent stealing and property damage. DO NOT RENT FROM ESSEX.