Essex Property Trust Inc

Grace F 

on BBB

a year ago

I lived in ***********************, a Essex apartment for 3 years, and decided to move out in May due to noisy and dirty environment.After I submitted a move-out request, a staff member came to check the apartment and gave a quote. I was told that I kept the apartment nice and clean, but that I would still be charged $150 for carpet cleaning...expensive, but still acceptable.However, a week after I moved out, I was billed $231.78 for carpet replacement instead. The reason given for the replacement was "due to heavy urine sme... read more

Billy S 

on BBB

a year ago

Atrocious and incompetent service all across the board for hefty rent. (**************)1) Upon move in when I was told I would get an email with everything - nothing was received. I had to call numerous times and email. Extremely unprofessional customer service and difficult to get a hold of them. I mean come on! When someone is moving in? Then when I finally get a hold of someone the maintenance guy is in my unit that I paid for? Again unprofessional and a violation. I switch units they help me out then again no codes or ke... read more

art m 

on BBB

a year ago

Essex engages in dishonest practices, including lying, cheating, fraud, and exploiting tenants for financial gain. They attract customers with low deposit rates as part of a collaboration called the "Deposit Scam" with **************, a TransUnion subsidiary funded by Essex.Using deceptive tactics, Essex posts fake 5-star reviews on ****** Reviews to manipulate potential applicants. These misleading reviews create a false sense of security for applicants who are unaware of restrictions. ************** then sends adverse repo... read more

Senthil A 

on BBB

a year ago

We are past residents of Paragon(Essex Property), Fremont. We had to break the lease and requested if they could reduce the termination fee. They gave us an option of being rent responsible, meaning pay rent till the new tenant moved in. We were informed by them that a new resident is moving in less than a week. This is the only reason we decided to become rent responsible for an apartment. We waited for a final statement to pay what is owed which never came till we moved out. The very next day after we moved out, We were se... read more

LAUREN R 

on BBB

a year ago

This management company hikes rent as much as possible every year. They do not warn tenants far enough ahead of time of what that hike will be to give ** proper time to look for a new place to live. Essex refuses to give our complex 24/hr security although security is listed as an "amenity" and even though we have a heavy homeless population here and crime is pretty consistent. They never have resident services onsite, so we can't talk to a person face to face - ever. They don't hire enough maintenance and we have to wait FO... read more

Jay G 

on BBB

a year ago

This is a Mickey ***** operation that has the sole goal to pat your pockets with their fees and raise the leases in $400 - $500 increments each year. If you are like myself, and are not afraid to pay for quality, do not expect that here. I lived on one property and never missed a payment, never was late, not loud, and not even requesting a lot of maintenance, and the only positive interactions that I have had with the people of Canyon Pointe Apartments came from outside contractors. A garbage organization objectively speakin... read more

An J 

on BBB

a year ago

I live in ********** apartments (***************************************************************************). I would recommend everyone to stay away from this place. A day is not complete without having an issue with this place. Uninformed water cuts for days, filthy hallways, pee in elevator that barely operates, crammed parking spots, package theft, you name it. Adding to those I currently don't even have a mailbox (it was broken into by some hobo and it's inside the building btw can you imagine?) they haven't fixed and ... read more

Chris T 

on BBB

2 years ago

I would never recommend this apartment complex to anyone. The management is completely unresponsive and does not handle work orders in a timely manner. From the day I moved in I had to open work orders because things were not right in my unit. Most of them I had to resolve myself or wait months for them to get to. It has gotten so bad that management is now just sending blanket emails to the entire community that they are behind on work orders and will get to them when they can. If you are unable to spend time, money and kno... read more

Lorita O 

on BBB

2 years ago

This company has not responded to 50+ phone calls asking for assistance since November. Not to say maintenance is not attended to. Thats the propertys saving ****** But It doesnt matter whether trying to get a hold of administration or accounting they dont return emails or phone messages. Who holds these abusive landlords responsible? They needed me to move but wouldnt give me a lease till the day before the move. Its been demeaning and I feel like a victim. Im new to dealing with landlords and this one is a Landlord from H*... read more