Essex Property Trust Inc

Monica H 

on BBB

a year ago

Essex Apartments Aqua at ************** The managers never answer the phone, and they decided to block the windows so you never know if they are in the office or not.They are charging us an exorvitant amount of money for "carpet damage". It seems like a cigarette burn. Neither of us smoke. And pet urine: we do NOT have a pet. The exit interview was painful. They came 1 hour late, for no reason.They raised our rent 10%, and after we left, they rented the apartment at a lower rent than what we were paying.We had to call the Es... read more

Debora F 

on BBB

a year ago

***************** Essexs apartments Omg my disabled audult children lived there for 8 years the ********** has changed about for times in the beginning when they moved in 8 years ago it was fine we were guarantors for I kids than new ********** came you could still resolve things with the apartment oh my two kids have support dogs and that was given at the time the lease was signed with all the support dog paper work anyway on to the 3 rd ********** that was short lived was great we had to get a waiver for the electronic loc... read more

rebecca m 

on BBB

a year ago

In December they re glazed a tub in the unit below me and did not open windows, warn me, or respond when I came home to noxious chemical smell that made me and my dog sick, me with a migraine and sore throat/sinuses and her with digestive upset and lethargy. We slept with our windows open hoping I get enough airflow to not be affected but my throat was burned not to mention long term affects. My dog and I slept elsewhere the following night after many attempts to get into contact. When they messaged me that the smell should ... read more

Gursean A 

on BBB

a year ago

I lived in **** ********, an Essex building in ***********. It was the worst place I've lived in & the most negligent/incompetent management I've seen, I was out after a year. The worst parts were:1. 2 credit cards were stolen from my mailbox. **** alerted Essex that someone has a master key to mailboxes but residents were never told 2. I had to send a demand letter saying that I intended to *** in small claims court to get my security deposit back. They failed to return it within CA's 21 day legal limit despite providing my... read more

Vikram R 

on BBB

a year ago

Terrible company who has 0 accountability for their own actions and does not put any care or consideration towards their residents. In some cases they manage property off site and those are the worst as management is totally disillusioned with the reality of the community. Their license to operate needs to be condemned for how little of a standard theyre held to 

Flora G 

on BBB

a year ago

***** from the eviction department stated they wanted their apartment back and to get out. I called the eviction department after I could not pay the remainder balance of my rent. Most people at Essex are very understanding and Ive lived there going on two years. I have been patient with the number of repairs and the maintenance supervisor is now working diligently to repair the poor and unsafe work a maintenance man named **** left in despair. Also someone (****) entered my apartment and that day a jar of money went missing... read more

Dee b 

on BBB

a year ago

These people are scammers. They offered us a 1000$ move in if we signed the contract right away. We did sign and then they refused to pay us. A man came the first day and removed the toilet and took 8 hours to fix, he left the bathroom in a huge mess. The maintenance could not fix the heat for a month, 4 refrigerators have broken, the maintenance flooded our apartment and the company refuses to verify with my insurance. I was injured on the property and they have refused to provide their property insurance. The pulled a scam... read more

Tanya J 

on BBB

a year ago

ZERO stars from me. This company is the worst I have ever experienced. They do not fix things unless it is easy to fix. We have dealt with a stinch in a closet that smells like something died in the wall since 2022 and many other issues not fixed. They nickel and dime you and charge unnecessary fees for whatever they want to at any given time. I think it's time this company gives back to it's community and residents! 

Ramesh m 

on BBB

a year ago

Wow I thought for this Essex at least one persons give 4 to 5 star review ,When I get experience with them even 1 star also is more for them .I signed the lease for 1 year and vacated house in middle of the month but I paid termination fees around $4500+ for one BHK and paid one moth rent aftervecated house as well. Now they are asking concession fees around $4500 its seriously not acceptable .