Eric Brumback - State Farm Insurance Agent

RuiM 

on BBB

6 years ago

This Spring a catastrophic event which was recently declared a natural disaster damaged our siding, gutters and roof. We have had multiple roofing professionals UNANIMOUSLY cite the roof as needing to be replaced, one of which was recommended by our agent as someone's opinion he valued. ALL 3 State Farm adjusters claim that there is no damage to the roof and State Farm is therefore denying coverage. This is the first claim we've ever submitted, and believe to be fair in our assessment and approach with working with them; thi... read more

BP 

on BBB

6 years ago

Horrible experience. I obtained a quote from Bill Pullano a Glenview State Farm agent. State Farm insurance was the best value (I thought). I went through an exhaustive home reconstruction work sheet survey with Mr. Pullano and obtained a printed copy of that worksheet. I check the worksheet and it was correct in every detail. I paid my bill in full. One month later I received a second bill from State Farm. The bill had no supporting information. I called customer service and got a run-a-around. The next day I contacted Mr P... read more

J Lamborn 

on BBB

6 years ago

They suck ! I've been doing business with State Farm for 50 years. When I made a claim, they denied it ! I'm telling my friends to switch to E**** 

Ryan N 

on BBB

6 years ago

I was traveling to work and was sideswiped by a State Farm policyholder. Initially, I thought I was at fault, and accepted responsibility on scene, but the CHP incident report stated that the State Farm policyholder is at fault. My insurance company has been trying to talk to State Farm, but State Farm has not spoken to their insured and is still investigating coverage. This minor damage collision happened on 6/27/2018, it is now 8/12/2018; and there has been no resolution. I would like to get my vehicle fixed, but I would t... read more

Trent S. 

on BBB

6 years ago

I spoke with a claims specialist, Shirley, over the phone today regarding an accident my wife was involved in. She was extremely rude and unprofessional. She was constantly talking down to us and made my wife cry. Business aside, no one should be treated, especially a customer, the way we were treated. Don’t do business with State Farm; there are other companies that will treat you with respect. I am shocked State Farm would employ a person like this. 

Tohavid 

on BBB

6 years ago

Management's response to complaints ended up in something worse. An individual in management called me about the complaints twice at 12:59 p.m. MST Aug. 6 (and again, twice, just 57 minutes later -- that's rather harassing). A poor associate emailed me about sending my insurance payout via snail mail even though I took the time to set up my profile on StateFarm.com weeks earlier to have the payout be sent electronically to my bank. He said that this guy who called me four times in just 57 minutes had talked with him. Way to ... read more

TERRY T. 

on BBB

6 years ago

I researched for a better price for homeowners and auto insurance. State Farm quoted me with a significant price difference than current insurance company. After I paid and switched to State Farm, a State Farm assessor visited my home and reassessed the replacement cost at a higher cost than originally stated. When I questioned the higher replacement cost, Wendy who works for Gary Hughes in Monroe Township, NJ, said the policy that I paid for WOULD NOT cover my home 100% if it were destroy because the home was assessed at a ... read more

Tohavid 

on BBB

6 years ago

I asked Thursday afternoon for proof of payment -- and they hung up. Yet, I called again. Then they hung up -- again. They also are beyond incompetent -- two different people could not spell my email address correctly. And I had told it to each of them twice. 

Tohavid 

on BBB

7 years ago

A State Farm representative admitted that State Farm had failed in not calling me back, meaning that I was using rental car service days for no reason. I needed those because I need the rental car until I can get an insurance payout in order to buy a new car. Yet, the representative was not willing to help in being able to arrange other rental days for the car. He claimed that those days cannot be changed, but I am on track to have had the car for 14 days and he said State Farm can't do seven. So it is clear that State Farm'... read more