Eric Brumback - State Farm Insurance Agent

James R 

on BBB

6 years ago

Their agents are nice and helpful, but any claims go to corporate, where you are dealt with like scum of the earth. Been a loyal customer since 1995, but luckily I will not be a State Farm customer anymore after the way my total loss claim and myself was treated. They have more than made up my small loss throughout having +/-5 cars insured each month. Run away from them as fast as you before you have to deal with a claim. Their claims team are a joke and the good people of the team cover up for the bad ones by not reporting ... read more

Greg A 

on BBB

6 years ago

It has been over a month and a half since my vehicle was in an accident. I give 2 stars to be nice because the ease of filing a claim and customer service has been helpful when I call but just completely disappointed that they are "trying" to find used parts for my vehicle which has maybe 8,000 miles on it. Just to cut costs I'm sure, now my vehicle has not even been worked on to this point. Very disappointed with State Farm, especially since I have been a customer for over 10 years. 

Gerald S. 

on BBB

6 years ago

After my brand new Honda Civic was damaged in a collision, State Farm refused to cover the costs of two electronic assessments that are specifically required by my vehicle manufacturer. Honda requires, if any electrical component must be disconnected in order for post-collision repairs to be performed, that the vehicle must undergo a post-repair diagnostic scan to confirm that the previously disconnected electrical components have been reconnected properly and are functioning. In my case, one of the electrical components tha... read more

Rebecca W 

on BBB

6 years ago

State Farm was fine until I filed a claim from an auto accident. While the vehicle was at the body shop, a mechanical issue was discovered that was not there prior to the accident. The mechanic believed that it was caused by the impact. State Farm representatives suddenly become hostile toward both me and the mechanic. They were exceedingly rude and pejorative. One fellow even accused the mechanic and me both of being untruthful. Such unprofessional behavior does not belong in customer service. 

Andrea L. 

on BBB

6 years ago

My mother had state farm for home owner's and auto ins. She recently passed away. When her house sold the home owner's ins. was dropped. Which in turn added a charge onto the auto insurance which was paid every 6 mos. Unaware of the charge the auto insurance was dropped. Uninsured motorist hit her car in the meantime. They were unwilling to do anytaqahing to help except take more money from me. After taking the extra $ for additional charges they said it was too later and after the fact. Even though they knew the circumstanc... read more

Jeromy H 

on BBB

6 years ago

I recently moved my RV insurance to State Farm from Geico after receiving a quote that was approximately 25% cheaper. After canceling the policy with Geico, and the policy had started with State Farm, they sent me a notice in the mail stating that my initial quote was incorrect and that my premium would be going up. I spoke with my agent and he apologized for the error, but stopped short of giving me the price that was quoted. In short, those at State Farm thinks it is ok to quote a price, then charge more than was quoted. 

MIKE S 

on BBB

6 years ago

chris T***** is one of there supervisor there try to avoid this guy because he will cheat you in any way he can , state farm train this dog real good on cheating people and lying to them 

Darlene W 

on BBB

6 years ago

State Farm - Eric O******** Sales Representative Kevin Smith Agency | State Farm Insurance BEWARE - not competent! This is not an expert in the field, you better know more than this team or you are likely to go through a huge mess! I recently switched to State Farm Insurance because I was under insured with my previous insurance company. I was very clear in my expectations of a new broker, I needed someone who would be available and make sure I had the right coverage.... End of May 2018, I purchased more than 3 times the amo... read more

Hannah 

on BBB

6 years ago

I wish I could give them no stars. We have had horrible hail storms here in Colorado Springs this summer. Last summer we could have replaced our roof due to wind storms but decided not to file a claim since it wasn’t damaged too badly. This year the hail was the worst I have ever seen so we filed a claim and got our roof replaced. A week after filing our claim we got hit again and this time it destroyed our siding on our house. We had to file another claim which sucked because that’s two deductibles we had to pay ($2,400 eac... read more