Enterprise Rent-A-Car

Pete W 

on BBB

2 years ago

Good Afternoon, I am at the Enterprise located at **** ********** ** ********* ******** *****. I am extremely disappointed with the service. I was informed a vehicle would be ready at 2pm Monday September 12. I arrived at the Enterprise at **** ********** ** ******** *****and I was told there remains 3 customers ahead of Me. My question is why was I not informed prior to arriving at **** ********** ** ********* ******** *****? I was told "we were going to call you"! However, no one did. I live in Frankfort it takes 12 minute... read more

Bonnie M 

on BBB

2 years ago

Despite being led to believe that the toll pass installed in the vehicle was essentially an 'EZPass", I discovered, after being charged the maximum toll fare per trip (the Battery Park tunnel at $10.17/trip) that that is not the case. According to the emailed response to my inquiry: "customers are allowed to use the EZPass lanes as a courtesy, but the tolls are charged at the cash rates. This is a companywide practice." This makes no sense at all, and they should inform customers of what toll rate they will be charged (ie: c... read more

Megan H. 

on BBB

2 years ago

Enterprise uses unethical tactics by not explaining Damage Waivers or Collision Damage Waivers. I was told *********** would take care of my rental car, and that I would pay for fuel prior to return. The agent highly suggested the damage waiver, in case someone hit the car. It was not explained that I did not need this, if I had collision insurance of my own. The only reason I even needed a rental car was because someone crashed into my parked car, and *********** sent me to Enterprise to pick up a rental. ************ claim... read more

Samantha L 

on BBB

2 years ago

I reserved a car to pick up at 10pm at an airport location. After a long flight from the other side of the country, I arrived shortly before 10pm at the rental counter, to be informed that there were no cars available. This despite the fact that I made a RESERVATION, for which I appeared on time. The counter agent told me that reservations mean absolutely nothing anymore, and do not actually reserve you a car. She suggested I pay for a hotel (!), an Uber there, and an Uber back in the morning to try to get a car as soon as t... read more

Susan C 

on BBB

2 years ago

On 19 July 2022, at the *********** ** and waiting for the repair/insurance and rental ** to get their "act together" I finally picked up a car on said day. First impression...it was dirty, as mentioned to enterprise employee. He did not seemed **ncerned, and explained only to press on brake and button to start vehicle. Nothing mentioned about ...keep key w/ you to enter car. Also minor issue...the clock and date were non-existent. No mention about seat adjust or anything of safety I proceeded to destination..CA. Post surger... read more

Chris P 

on BBB

2 years ago

I would give no stars if possible, but its not and I felt others deserve to hear my experience before doing business with Enterprise.I was involved in an accident, and the party who was at fault insurance company hooked me up with a free rental car while they worked on my case through Enterprise.The insurance company is the one who initiated the transaction and, between the insurance company and the fraudulent Enterprise, they conveniently and quite mysteriously removed the insurance company from the contract- stiffing me wi... read more

Rachel F 

on BBB

2 years ago

I picked up my rental yesterday, August 20th and I am extremely disappointed. The vehicle has a giant hole on the driver side carpet. It smells terrible, seats are stained. The trunk is covered with hair. And not to mention the vehicle registration sticker is expired. I did not notice how disgustingly dirty it was when I picked it up because I just drove straight home and parked it. I did mention the hole and the Enterprise employee apologized about it. But it was today I went grocery shopping and noticed the expired registr... read more

Marcia B 

on BBB

2 years ago

Enterprise Rent-a-car is very shady and unprofessional.I was involved in a car accident in June 2022.the other woman admitted fault immediately.To date this has cost me $500 for the deductible and an additional $105.86 from renting a car .Keep in mind my insurance already paid for the car(112.00).My insurance company advised me to contact Enterprise,I was told I had a $16.00 dollars a day rental coverage.Unfortunately,they did not have any cars for that price.Why don't they have cars available for EVERY INSURANCE INVOLVED?..... read more

Layla H 

on BBB

2 years ago

I was called by ***************************** at Enterprise in ******* *****. ************ ************. about purchasing a vehicle. ** knew I just got into a bad accident and the guy that hit me totaled my car. I went in to talk to him and see what they had. When I was talking to ******* he wanted me to buy this 2021 ****** Tacoma right away. I told him that I would look up kbb and think it over I needed to go to ****** and look to see what they have. ** stated not to do that because they **** their price up **** over what ... read more