Enterprise Rent-A-Car

Jeff G 

on BBB

2 years ago

My car was recently hit and had to be taken to a collision center for repair. The insurance company rented me a car from Enterprise Rent-a-car. Yesterday the car had a flat on the side of the interstate around 6:30 pm. The car did not come with a spare so I could not change it and move the car. I called roadside assistance and they told me to get to a safe place and call back. So I had to call a highway patrolman to give me a ride. When I got to a safe place I called roadside assistance again and they called me an uber to ta... read more

Tammy A. 

on BBB

2 years ago

We rented a car,took a **** to pick it up and when we got there they had no cars,called my 37 year old daughter who has Down syndrome a child and told us that they arent responsible for us making last minute rentals. 

Antoinette D 

on BBB

3 years ago

First let me say I rented a car from Enterprise through my insurance company. I paid the additional monies for a larger vehicle due to having a family of 6. I knew it was an up charge which was ok. I returned the car a week after the insurance date but insurance advised them they would pay the bill. Needless to say they charged my card any how and I found out two weeks later because I was not using the card. They never called me and advised that the insurance company had not paid for the remainder of rental yet so I could co... read more

Arlene B 

on BBB

3 years ago

They should check all products before selling wrong brakes on my car 

Peggy B 

on BBB

3 years ago

Talk about a bait and switch......I think Enterprise car rental on ******* **** ********* ** is a very dishonest business. I was told Enterprise would drop off a rental car at the autobody shop where I was leaving my car to be repaired. ***** from Enterprise showed up with a nice vehicle, nothing elaborate, not a Lexus or a Cadillac by any means but a nice vehicle. He then said we have to go back to the Enterprise office and I thought it was to drop him off.....NOPE....once back to the Enterprise office I was told that I cou... read more

Kolby B 

on BBB

3 years ago

Horrible experience the the enterprise on *************************************************************. Manager horrible customer service skills and little to zero knowledge about how handle an issue they created! Unauthorized charges on my personal card due to an error on their behalf. They have offered zero resolve or help. This location needs investigated, and audited. 

Nan B. 

on BBB

3 years ago

I rented an Enterprise car on July 20th at the ******* airport. On July 23rd I lost the keys to the car and called Enterprise roadside assistance. The Enterprise roadside assistance representatives did not know what to do or how that could help- not did they care. I speak okay Spanish but I absolutely could not understand 5 out of the 9 roadside assistance people I talked to. After 5 hours of calling and begging for assistance, I finally got the car towed but was left without a car. I had the Car for less than 3 days of the ... read more

Jose A 

on BBB

3 years ago

BEWARE. Last Tuesday, July 19, 2022 I stopped by Enterprise rent a car on ***************************************************** to rent a car because my car was being worked on at the **** dealership. Initially they appeared friendly, however upon returning the rental car, this is where my experience changed dramatically.I remember the gentleman who delivered the car to me on Tuesday, his name was ***, he took me around the car to do the initial inspection. He told me to point out anything that I saw that might have to be no... read more

Lucinda E. 

on BBB

3 years ago

Enterprise is the worse rental car company . Had a reservation for a standard SUV. on the day of I got a call an hour before saying it would take about 2 hours to get my car. After 3 hours I still didnt have a car terrible customer service they are all a bunch of liars. Will never use ENTERPRISE again.