Enterprise Rent-A-Car

Aaron G 

on BBB

3 years ago

Enterprise location in ****** ********. Had a confirmation email with my pickup. They did not pick up, and when I called claimed they didn't have my appointment and that they didn't even have any cars available till days later. Garbage. 

Peter K 

on BBB

3 years ago

Ive contacted Enterprise by phone and over internet about not receiving a receipt for rental car service. Each contact has said it will be emailed to me but it hasnt been. I need to fill out a travel claim but Enterprise is not sending me receipt. Ive spent 2 man hours on this. Currently on hold with customer service for 30+ minutes. 

Anthony S 

on BBB

3 years ago

This company rents cars without having the inventory available. They allow you book months in advance and when it comes time to pick up the car it is not available 

Gulzar A 

on BBB

3 years ago

Extremely disappointed, I don't even want to give one star. My MDX is rear ended. I've requested for 7 seater , they have given me a 5 seater base model. Our family cant fit in & it ruined our weekends. My last experience our the phone was horrible because the lady doesn't know who I am & she said I am on the waiting list & there 4 people head of me. 

vesta m 

on BBB

3 years ago

I've been dealing with this issue since November 2020. I was paying the insurance with enterprise. The vehicle I was renting was involved in a hit and run while parked. The insurance covered it but then I ended up on the dnr list with no explanation from anybody as to why. I've called every number that I was provided and the office in ********** ** several times leaving numerous messages. Still to this very day I haven't received an explanation. It also says that I owe money but from what is my question. Even when I speak wi... read more

Ericka P 

on BBB

3 years ago

I had an insurance rental in May of 2022. When we went to rent the car, Enterprise stated that they did not have the size car that was covered by my insurance. They offered to put me in another car until a car that was covered was available. I called them every day requesting an intermediate car, they always stated that one was not available. Ultimately, my credit card was charged for the difference. Enterprise insured me that this was a temporary hold. Two months later, I called back inquiring about my refund. I spoke to **... read more

Victim B 

on BBB

3 years ago

I've used Enterprise's Sevices before for years, the same one here in ********. But my experience was so bad , I'm filing a BBB report on them. They are rude and obnoxious just to rent a car. All in there feelings. They had me waiting 2 hours and my reservation was at 8:00 am, and I couldn't get the car because my card was credit debit. It's some ******** ***They are unprofessional and treat women badly. The two managers there are overcharging the insurance company. The man before me got a van for ***** day and charge me ***... read more

Diane T 

on BBB

3 years ago

Well while driving on vacation in our rental car....a semi tanker truck side swiped ** and push us off the road. The drivers side door has huge hole where the trucks lug nuts dug into the car. We are lucky to be here. Asked Enterprise for a new car....and all they want to talk about is I am to pay my co-payment on my insurance. The semi drivers company in is taking care of everything but enterprise refuses to help in anyway to get a new vehicle. We stopped in ******* for several hours and went over everything that happened a... read more

Robert G 

on BBB

3 years ago

Rented a ****** Kick from ******************************************** on the 10th of June 22. Rushed me through the checkout process, was provided no paperwork, but ok, new day and age. On the 12th of June, 22, I dropped the car off, location wasn't opened but I did a walk around the vehicle with no new damage noted and milage at ******. On the 16th of June, 22, I received an email from their Damage Recovery Unit stating I'd damaged the vehicle and to submit insurance info and/or credit card. Went back to the location same ... read more