Enterprise Rent-A-Car

Ahmet E. 

on BBB

3 years ago

Apparently their software is working very well. Because every single agent that I could reach is keep on writing, filling, sending documents to Highest(!) Authority and emails are keep being sent. However problem is not being solved AT ALL. It took 3 days to change engine oil, I was left in the middle of nowhere (a ****** station) with mechanical problem and family (including infant and a small child imagine how difficult to spend whole night). It would be considered if Chicago O'Hare Enterprise manager (named *******) did n... read more

Donnell T 

on BBB

3 years ago

Enterprise Rent-A-Car make errors and, it is hard to get satisfaction, or to get them to correct the mistake they made.They would charge your credit card without even consulting you about the charges even after The claims adjuster from an insurance company tell them not to. The insurance adjuster and I was lied to about an issue involving a refund.. They lied by saying I requested a bigger vehicle and there was additional cost. What kind of business tells you that you will have to wait until someone else show up for work the... read more

Lecia A 

on BBB

3 years ago

I was discriminated against today for being poor and not having a credit card to pay a deposit on a car to rent from Enterprise rental in ********, **. It was an insurance rental. I was gonna pay the deposit in cash, I was refused. I have been put on a waiting list first. I had to get a hold of the claim department to redo my rental time, from being on the waiting list to long. The results , being discriminated against then, due to being poor and not having a credit card. Star rating for this company is a 0. 

Scot T 

on BBB

3 years ago

Just rented a Cadillac suv in ******, *******. I picked up the car in their dark parking car garage mid-day were you couldnt see any of the cars poor details.Once I started driving I noticed the car is outright dirty! Food, hair crumbs all over the car. I had to clean it out after reaching my destination. Interior windows are dirty to the ping you cant see at night. My driver side door is about to fall of. When I goto open it. Never renting again with them! 

Kelcy G 

on BBB

3 years ago

Road Side Assistance is a joke. Called in a claim for brakes on our vehicle multiple times and multiple locations and couldn't get a replacement. **************** locations customer service couldn't have been worse. So much for safety is there #1. Won't be renting again. 

Lucia S 

on BBB

3 years ago

I selected Enterprise as my car rental company as part of my insurance claim on July 15, 2022. At that point, the insurer indicated an Enterprise agent would be reaching out to me to arrange the reservation. By July 17, no one had called, so I called Enterprise. An agent who confirmed a vehicle would be available for me on July 20, 2022, at ****am, at the *************************** location, and that someone would call me the following day to confirm the exact vehicle type and rate.I waited all day for the call and, when th... read more

Jewel W 

on BBB

3 years ago

Do not rent from this business. Other car rental agencies are fairly priced. I was charged a $400 deposit using my credit card in addition to the cost of the rental. Other companies will not hold that much. It doesnt matter if you are a plus member either. Whats the point? 

TA M 

on BBB

3 years ago

Called to rent a full size SUV and was told they had one available only to be called an hour later to say that they dont have one at that location or any where in the area. Why take my reservation and then not have a vehicle? Called got empty promises about getting a car today. Enterprise loves to tell you what you want to hear but cant produce a vehicle. Poor customer service. 

Karen L 

on BBB

3 years ago

Do not trust Enterprise. I rented a car for one day. The car had a wheel barring go out and it was not drivable. Second, when I picked up the car the remote key was already on the car. So I did not check it and make note. I assumed the key was reported and they knew about it. I was wrong. They charged me $250 for the key. Last the car had hail damage in four areas I had not noticed so now I must pay $1,000 in damage. As I told the Enterprise person I just didn't catch the small small ding. Nothing I say will change their min... read more