Enterprise Rent-A-Car

rashanda t 

on BBB

2 years ago

My car was in an accident and I had to go to enterprise thru the other person insurance. They were paying for a specific price all while Enterprise not having that specific price range car available for me, they was charging me all along when I didn't know it. I asked the manager *** all this time was he changing the price and he kept saying yes but at the end of my 7 long months in a rental paying for my personal car note and insurance I got charged over $1000. oh and they gave me 2 rentals with no gas and still charged me ... read more

Linda V. 

on BBB

2 years ago

********* ******** canceled my flight On Dec 26, then my rescheduled flight on Dec 29 was canceled. On Dec 26, ***** quoted a price of $171. I decided to wait but found out the next morning my Dec 29 flight was canceled too. I tried on line Enterprise on Dec. 27 to rent a car. They quoted me $504 per day. Price gouging! Shameful! My friend drove 9 hours to pick me up And take me home. Enterprise took advantage of stranded people. 

Lindsay W 

on BBB

2 years ago

Enterprise's business model is to list that all cars are available all of the time even when they have none. I was just caught up in the Southwest Airlines weather cancellations where about 2/3 of the flights were cancelled. Of course, after us searching for a long time to find the closest Enterprise to our hotel (that we were being bussed to, by an out of service Houston city bus because there were so many people stranded in the airport), Enterprise sent us a confirmation for our rental car. Great. We called in the morning ... read more

Gautier P 

on BBB

2 years ago

Enterprise as a fraud. I booked a car from them continuously for over a year + rentals for work. They blocked my Enterprise Plus Platinum account without being able to give me a reason when I called them. My account has nearly **** unused reward points. If you rent from them and collect points, you may end ** in the same situation. @Enterprise, is this how you treat your platinum members? Too bad I can't give a 0 star rating or - rating! 

James B 

on BBB

2 years ago

Place is a joke. Reserved a mid size suv on line.l. Pick up time was nine .. the manager called me at 945. I said my wife was getting a ride there and would be there with in ten min .. well when she got there not even ten min later they said they gave the car away. Total s*** move. Then when staff was confronted they couldnt care less. Employees are horrible. How can u have some one get picked up and drive 40 min then get dropped off and not have a car for them. What kind of bussiness model is this. 

Fernie R 

on BBB

2 years ago

What a sham of a company. I trusted them with our travel needs traveling for Christmas to visit our Family in *******. I rented a vehicle for 5 days for our stay in the Sun City. On the afternoon of our return to ***********, we found out our flight had been cancelled and there were no return flights available for 5 days. I called Enterprise to SIMPLY extend my rental 24 hours and allow me to return the vehicle in *********** the next evening. They were very nice in understanding and then they gave me the price. It was an ex... read more

Debbie J 

on BBB

2 years ago

Wonder how many holidays have been ruined by Enterprise car rental ? I reserved a car 11/23 , a month ago, for pick up today .Enterprise even called yesterday to reconfirm and I said yes This morning at 9am , I show up to pick up car for long road trip No car !!!! He said he would search for one and call me . They close at 1pm no car !!! They did not even call me back or apologize !!! Such lousy customer service !!!! I cant believe the attitudes !!!!! How can they call themselves a business if they are not reliable or provid... read more

Ed E 

on BBB

2 years ago

My fiancé made a reservation for a large SUV to be picked up on the evening of 12/22. This was confirmed by a male employee over the phone; large SUV 12/22 – 12/27. Well, upon calling to confirm pick up on the afternoon of 12/22, she was told the reservation is for “12/23, and a small compact”. Therefore, their inept employee already f-ed up. This is mistake #1. #2….my fiancé went to pick up the vehicle at the Westbrook office, and these a$$ho!es would not give her a car because she has an out of state, yet VALID AND LEGAL, ... read more

Fatih K 

on BBB

2 years ago

Thanks for renting me an un-register car and got a citation due to driving an un-register car. Hey, ALL please make sure your rental has a registered license. DO NOT assume such this big company did their responsibility. I already escalated to issue with corporate to see what my option are here.Reply From Customer Care:The location is responsible for ensuring registration is up to date.If a ticket would have been issued, we would have assumed the responsibility and paid the citation. This citation was only a warning.The loca... read more