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Employers Direct Health
- Health & Medical
- Dallas, TX
About this business
Location details
5050 Spring Valley Rd, Frnt, Dallas, TX, 75244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I recently had the opportunity to use the SurgeryPlus benefit. I had a complex situation, and the team did **************** to make sure I had quick access to a top quality surgeon that was highly specialized with the specific surgical approach most appropriate for me. The team helped guide me from start to finish. I had a great outcome, and would highly recommend people with access to utilize the SurgeryPlus benefit. Big thanks to the team!
The company goes above and beyond in helping members. The compassion from the team is clear - this is a patient-first organization. They do the research, handle the details, and get members access to top-quality providers quickly and affordably. Well done.
I've taken care of over twenty patients that utilize Employer Direct Healthcare. The whole concept of getting patients to high volume surgeons who are the best in their field means better patient outcomes with lower complication rates. Over half of joint replacements in the country are performed by low volume surgeons who do less than fifty similar surgeries per year. A company doing the homework to determine where a patient will have the biggest improvement in quality of life is a refreshing concept and is the future of hea... read more
SurgeryPlus is a horrible business for companies to subject their employees to. I completely understand wanting to control costs but that should not be done at the risk of employees welfare. American Airlines initially said this was voluntary until they made it mandatory for Bariatric surgery patients. I had already started using a preferred provider under BCBSTX and was told during open enrollment that as of 2023 I had to use SurgeyPlus who does not have a relationship with my provider. They instead only use a Bariatric sur... read more
They can't tell you who is in their network. They said you have to fill out a questionnaire about your preexisting conditions and then THEY will determine what surgeon you need to see. No thanks. The customer services **** **** was nice, but couldn't help at all. I asked to *********** the list of surgeons by specialty, and I was told no. I've never seen an insurance company or insurance adjacent company that can't provide in-network providers. It's bizarre. Their website and phone system are garbage too. Good luck getting i... read more
Business response:
Hello *****, Thank you for your feedback on your interaction and information with our team last week. As a company, we strive to provide the most information to our members and clients to ensure they can make the best healthcare decisions. We have outreached to you through a call and email to help clear up any confusion and ensure you have all the information to make your healthcare choices. Please give us a call back at your earliest convenience at ************. Best, Rachel V************
1 star for effort I guess because I had to, in order to post review. What a nightmare. No one return calls. You can call in until the son comes up and nothing. They have representatives answer and take messages but no follow up. I am still waiting for approval from this company on a colonscopy and endoscopy procedure scheduled on 7/22/2022. They never gave authorization to the surgery center and I showed up for my procedures. The surgery center kept calling and calling to get authorization, and nothing. Silence. You could he... read more
Business response:
Dear Ms. ********* We sincerely apologize for you having issues reaching our team in regards to your services during your journey. That is certainly not at all the level of service we aim to provide. Please know that this issue has now been elevated to our Director who is aware of and tracking the situation to ensure a resolution for you. We appreciate that you have kept your case open with us, and we would welcome the opportunity to repair your experiences with the SurgeryPlus benefit. We are committed to ensuring any f... read more
My first advocate was amazing. She left the company and the next one was horrible. She would never answer the phone or return any calls or messaged. Then after trying to get a hold of her for a week to tell her my surgery date I finally get a hold of someone who says she is no longer with the company. Now I'm on Advocate 3 and can't get in touch with her either. My surgery is in a week. I was advised Surgery Plus would load a card, book and cover a hotel, etc. and I'm receiving none of this assistance. I live nearly 2 hours ... read more
Business response:
Hi *******, We apologize for the experience you have had. As a company we value our members and want to provide the best possible care and service. We would love the opportunity to get this resolved as soon as possible for you. One of our supervisors will be calling you today, if you have not already connected. We appreciate this feedback as it will help us ensure that our members are receiving the highest quality of care. Best, Member Services Leadership
This is a mixed review of Surgery Plus. The procedure I needed was covered 100% and for the most part was and I was very happy with the service they provided. THEN months after the procedure I receive a bill from a provider that did a prerequisite procedure for the surgery. So despite being told I was totally covered by 2 different concierge people I worked with (1 left the company) that there was no worries and after I specifically asked if I receive any bills personally and told to send them in to them. I am told they will... read more
Surgery plus is an absolute waste of time, energy and money. It's ran like a scam nobody knows anything in this "company" the employees tell you about how great their benefits are when in reality IT'S A SCAM! Hyatt corporate needs to drop this horrible helpless pathetic "benefit". Nobody has heard of this till they receive their little "id card" randomly in the mail. Please for the love of god alt f4 (DELETE) surgery plus. I personally pay over $300 a month for health insurance via BCBS. What happened to the days where if yo... read more
Frequently asked questions about Employers Direct Health
How is Employers Direct Health rated?
Employers Direct Health has a 4 star rating with 234 reviews.
When is Employers Direct Health open?
Employers Direct Health is closed now. It will open on Monday at 9:00 a.m.
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