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Employers Direct Health
- Health & Medical
- Dallas, TX
About this business
Employers Direct Health provides group medical insurance to employers and is headquartered in Dallas. Established in 1960, it is fully integrated and has eliminated the middleman, to maximize employer control over employee health care planning and related costs. It offers comprehensive services for employees' benefits administration, with quick payment of health claims, and a full range of benefit and plan types. Its product and service offerings include processing of all claims in-house and automated adjudication of all den... read more
Location details
5050 Spring Valley Rd, Frnt, Dallas, TX, 75244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Surgery experience good. Transparency terrible. Expecting reward in 120 days now told in September I have to wait till beginning of next year because of health plan I have. Are you really telling me you didn't know my plan till now. I won't use or recommend to anyone.
Surgery Plus / Employer Direct is horrible. Because they failed to paid bills for my approved surgery, I am in collections. I notified them of this bill 4 months ago and keep getting promises they will pay, but they have failed to pay after many times saying they are going to do their job. I have never been in collections before and I truly regret using Surgery Plus. I have left so many messages and they also are very poor at customer service / replying. I see they have a BBB rating of D+. They deserve an F-
Business response:
Dear Mr. *************, We sincerely apologize for you having received a bill related to a service through SurgeryPlus. That is certainly not at all the level of service we aim to provide. Please know that this issue has now been elevated to our Chief Medical Officer who is aware of and tracking the situation to ensure a resolution for you. We appreciate that you have kept another case open with us, and we would welcome the opportunity to repair your experiences with the SurgeryPlus benefit. We are committed to ensuring any... read more
I work in the medical field and through my husbands insurance we were offered the benefit of Surgery Plus. My husband needed triple hernia repair and we had already been to a surgeon when we found out about this benefit. We tried to put off his surgery in order to go to a doctor in their network, but they would only send me the name of 3 doctors instead of a list of all the doctors in their network in my area. It seems fishy that they will not let you choose who you go to. He ended up going back to his original doctor and no... read more
Business response:
Dear Ms. *****, We sincerely apologize for the frustration and confusion you and your husband have experienced surrounding the SurgeryPlus benefit. We take the quality of our network physicians very seriously, and we will certainly look into any recent occurrences with the providers that were given as options because situations do sometimes occur that we have not yet become aware of, so we appreciate you bringing this to our attention. Please know that all providers are reviewed initially upon being added to our network as ... read more
Excellent customer service; however the time it takes to get surgery scheduled is unbelievable! It would be a wonderful benefit if you could actually use it. I needed to have surgery to remove my left radial head after a severe break. After waiting for over 45 days without any scheduled surgery date, I finally gave up. My heart ached for the Customer Care Advocate at Surgery Plus who was doing everything in her power to get the surgery scheduled. I submitted a complaint letter to her management that went unanswered. Again, t... read more
Frequently asked questions about Employers Direct Health
How is Employers Direct Health rated?
Employers Direct Health has a 4 star rating with 229 reviews.
When is Employers Direct Health open?
Employers Direct Health is closed now. It will open at 9:00 a.m.
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