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Employers Direct Health
- Health & Medical
- Dallas, TX
About this business
Location details
5050 Spring Valley Rd, Frnt, Dallas, TX, 75244, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible services on paying the bills. I had a surgery last year. Then, this year I get the bill from the hospital this February. I contacted Surgery plus right away about my billing issues. I even contacted the hospital and gave them the insurance provider's information. I kept in contact ever since I have received the hospital bill. Surgery plus told me that they have paid the bill around August. I thought I was finally done with the bill. Then I looked up my account and see that the balance went from Paid in full to requi... read more
One Word "INCOMPETENT" Last year 6/18/20 I had a TKR on my Right after jumping through all the hoops that Surgery Plus required me do to before scheduling my Surgery. The Doctor that they had review my case was from *************** and suggested I get both my Knees replaced at the same time to save money and recovery time. Well the Dr. at *** did not agree and did my Right Knee ( Out Patient) and i should have had my Left Knee done 3 months later but still have issues with my Right Knee that was replaced (TKR). The Dr. at **... read more
Surgery experience good. Transparency terrible. Expecting reward in 120 days now told in September I have to wait till beginning of next year because of health plan I have. Are you really telling me you didn't know my plan till now. I won't use or recommend to anyone.
Surgery Plus / Employer Direct is horrible. Because they failed to paid bills for my approved surgery, I am in collections. I notified them of this bill 4 months ago and keep getting promises they will pay, but they have failed to pay after many times saying they are going to do their job. I have never been in collections before and I truly regret using Surgery Plus. I have left so many messages and they also are very poor at customer service / replying. I see they have a BBB rating of D+. They deserve an F-
Business response:
Dear Mr. *************, We sincerely apologize for you having received a bill related to a service through SurgeryPlus. That is certainly not at all the level of service we aim to provide. Please know that this issue has now been elevated to our Chief Medical Officer who is aware of and tracking the situation to ensure a resolution for you. We appreciate that you have kept another case open with us, and we would welcome the opportunity to repair your experiences with the SurgeryPlus benefit. We are committed to ensuring any... read more
I work in the medical field and through my husbands insurance we were offered the benefit of Surgery Plus. My husband needed triple hernia repair and we had already been to a surgeon when we found out about this benefit. We tried to put off his surgery in order to go to a doctor in their network, but they would only send me the name of 3 doctors instead of a list of all the doctors in their network in my area. It seems fishy that they will not let you choose who you go to. He ended up going back to his original doctor and no... read more
Business response:
Dear Ms. *****, We sincerely apologize for the frustration and confusion you and your husband have experienced surrounding the SurgeryPlus benefit. We take the quality of our network physicians very seriously, and we will certainly look into any recent occurrences with the providers that were given as options because situations do sometimes occur that we have not yet become aware of, so we appreciate you bringing this to our attention. Please know that all providers are reviewed initially upon being added to our network as ... read more
Excellent customer service; however the time it takes to get surgery scheduled is unbelievable! It would be a wonderful benefit if you could actually use it. I needed to have surgery to remove my left radial head after a severe break. After waiting for over 45 days without any scheduled surgery date, I finally gave up. My heart ached for the Customer Care Advocate at Surgery Plus who was doing everything in her power to get the surgery scheduled. I submitted a complaint letter to her management that went unanswered. Again, t... read more
Frequently asked questions about Employers Direct Health
How is Employers Direct Health rated?
Employers Direct Health has a 4 star rating with 234 reviews.
When is Employers Direct Health open?
Employers Direct Health is closed now. It will open on Monday at 9:00 a.m.
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