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Empire Toyota of Huntington Service & Parts
- Auto Repair
- Huntington Station, NY
About this business
Location details
370 Oakwood Rd, Huntington Station, NY, 11746, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | 7:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Everyone, that assisted me in my vehicle purchase, was amazing! I’ve already left one review, but I’ll be happy to leave a second one. They got me into a better RAV4, at the perfect price point on every financial level. I cannot thank them enough, for helping me secure this purchase. I’ve had great experience with this dealership, and I would recommend them to everyone, no matter where you live. Unfortunately, on my last review, I left out one employee’s name that I want to give credit to. His name was Sey. He was the tech g... read more
I was drawn in by an online ad for a specific car at a great price. I emailed to confirm availability and received a written reply saying the car was there. I then called the manager who sent the email, and he personally confirmed the vehicle was available and encouraged me to come in. I drove over an hour expecting to see exactly what I was promised. Instead, they showed me a completely different vehicle — wrong color, lower trim, and clearly not the one advertised. When I pointed out their own ad, they brushed it off as a... read more
I've reached out multiple times to get information on the vehicle to set up tand plan the purchase, but after more than several attempts no response even from sales managers or finance managers. So I figured my business was no longer wanted even though I never got a chance to speak to anyone other than email for a test drive appointment. May want to look somewhere else that values you and your time
Business response:
Thank you for your feedback. We are sorry your attempts to reach us went unanswered. this is not the experience we want for our customers, We appreciate you bringing it to our attention and would welcome the chance to make it right. Please feel free to contact me directly so we can assist you. My direct number is 704-979-7613. Vernita, Customer Relations Manager
Dealer contacted me rather quickly. We had a few Tel-Con's about the vehicle in question. I ultimately purchased the vehicle but it almost did not happen. We were nearly finished about financing and then I had a few more questions to ask. That's when everything seemed to fall apart. I called the first time and during the transfer we were disconnected. No problem I will call back. Got hung up on again. Two more attempts all with disconnections. I finally called parts department and was able to talk to someone who sent me to t... read more
Business response:
Hi Peter, thank you for taking the time to leave us feedback. We'd like the opportunity to discuss this with you. Please reach out to us at (770) 674-6082 at your earliest convenience to discuss how we can turn your experience into a positive one.
Very fair dealership one of few.
Very professional
The salesman and the GM lied to my face. Drove 300 miles to get a car and had to go back twice due to lights and codes on the dash indicating something was wrong. They said it was fixed. NOPE!! Got the same codes and more on our way home. Cars going back!!! They absolutely suck at customer service. Stay away!!! They can’t be trusted.
Wyatt immediately contacted me and was very helpful with any questions and even offered to drive the vehicle from the dealership to my apartment to let me test drive it that day (30 miles away). We went on about a 20 minute test drive and he was very helpful. He let me know that I could E-Sign if I want to take the car off the market. I said I was not comfortable signing anything until after my mechanic inspected it. I had the vehicle inspected the next day he worked. After a $195 inspection 2 small issues were identified. ... read more
Dealer was easy to work with, and the purchase went smoothly.
Business response:
Thank you for the positive feedback! We're thrilled to hear that you had a smooth and easy purchasing experience with us at Tom Wood Toyota.
Frequently asked questions about Empire Toyota of Huntington Service & Parts
How is Empire Toyota of Huntington Service & Parts rated?
Empire Toyota of Huntington Service & Parts has a 4.5 star rating with 1,916 reviews.
When is Empire Toyota of Huntington Service & Parts open?
Empire Toyota of Huntington Service & Parts is closed now. It will open tomorrow at 10:00 a.m.
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