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Eddy's Chrysler Dodge Jeep Ram
- Car Dealers
- Wichita, KS
About this business
The non-commissioned sales staff at all Eddy's locations are here to provide you with the best car buying experience possible, which includes a vast knowledge about every car on the lot and making sure you go home with the best price possible and a smile on your face. After each dealership was founded, a system was implemented to make sure the customers enjoyed their time at our dealerships. After Brandon Steven purchased Ford years ago, the number of Eddy's dealerships grew to six and then 10 in a few short years. With that... read more
Location details
11028 W Kellogg Dr, Wichita, KS, 67209, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Customer service is a joke. All they tell you is they will pass along your information to the GM when there is a problem, who is never there. They don't take responsibility for their wrongs, they try and throw it back on you. They sold us a car. Put the wrong vin number on the paper work. After several phone calls, and them taking their sweet time getting back to us, we went to the dealership to get it fixed. They said they would handle the new registration, and gave us a 90 day tag. They told us they would call when the new... read more
Business response:
Hey Desiree, I am sorry that your experience wasn't a great one. I have passed this off to the appropriate people for review. Again, I apologize.
Business response:
John, I am sorry that your experience with us wasn't a good one. I will send this on to the appropriate people to be addressed! Again, I apologize for the bad experience.
Sales side was good. Finance was complete garbage. They didn't set up the automatic payment like they said they would. Thanks to them I had late payments And it hurt my credit score.
Business response:
Hey Evan, I am sorry about your experience. I will pass this on to our customer relations manager and should be reaching out to you shortly.
Update: Dave the service manager was very helpful. He has resolved our issue. Thank you for the speedy response, and good customer service. My wife has been trying to get her Jeep in for warranty service for the past 2 weeks. They have been unable to provide here with a loaner vehicle.
Business response:
Hey Preston, I passed this on to our customer relations manager as well as Dave so they were aware of your situation. I apologize for this experience and someone should be reaching out to you soon.
Business response:
Hi Cassandra, I am sending this on to the appropriate people so they know you did not have a great experience. I am sorry for this and you should hear from someone soon.
Can you believe they sold a used 2012 Chev. Cruise without supplying a remote control for the doors & trunk & then wanted to charge $200 to get one; when it should have been with the car to begin with. Finally agreed to lesser amount, but failed to order it 2 times & the 3rd time back to try to get it, was told that the person that promised it was no longer employed there, there was no record that they would order it.
Business response:
Hi Jan, I am sorry that your experience with us was a bad one! I am passing this on to our customers relations managers and they should be reaching out to you shortly!
Found a great used Dodge truck. Salesman Pete and the staff gave us a really good deal. Very happy.
Updated: Service manager David did right by us and made up for the issues mentioned. I suggest if you have an issue with the Service Dept. Speak to David. He is good people and did right by us. Thank you David! sales guy ART was horribly rude to me, then tried to bribe me with a free tank of gas if I gave him a good score. Didn't happen. Service guy lied to me about a needed service on my jeep and PRETENDED to sign my maintenance manual. Additionally, they put higher priced oil in my car without asking. Now issues with the t... read more
Business response:
Well, I am so glad to hear that, Lisa! Is there anyway we can get you to change it from a one star to a five?! ;) We would greatly appreciate it!
Frequently asked questions about Eddy's Chrysler Dodge Jeep Ram
How is Eddy's Chrysler Dodge Jeep Ram rated?
Eddy's Chrysler Dodge Jeep Ram has a 4.1 star rating with 4,181 reviews.
When is Eddy's Chrysler Dodge Jeep Ram open?
Eddy's Chrysler Dodge Jeep Ram is closed now. It will open tomorrow at 9:00 a.m.
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