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EchoPark New Orleans Vehicle Buying Center
- Automotive
- Metairie, LA
About this business
Location details
4625 Airline Dr, Metairie, LA, 70001, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 7:00 p.m. | |
| Wed | 10:00 a.m. to 7:00 p.m. | |
| Thu | 10:00 a.m. to 7:00 p.m. | |
| Fri | 10:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Shady shady. They are great until you sign the papers. They do not stand by their word. They released the car dirty, no gas and wouldnt take it out of the warehouse for me to test drive the vehicleour mistake. I would not recommend buying a car from this business. I wish I had see. These reviews before going here. The manager of EchoPark was disrespectful and not customer oriented. They are all about the sale and having you rate them in house and then once you do, everything changes. Bad customer service and do not do well w... read more
Shady shady. They are great until you sign the papers. They do not stand by their word. They released the car dirty, no gas and wouldnt take it out of the warehouse for me to test drive the vehicleour mistake. I would not recommend buying a car from this business. I wish I had see. These reviews before going here. The manager of EchoPark was disrespectful and not customer oriented. They are all about the sale and having you rate them in house and then once you do, everything changes. Bad customer service and do not do well w... read more
Echo Park is a nightmare and a they do shady business. On 4.19.2022 - I bought a Jetta online from echo park everything with the car went smooth after I took it to the manufacturer. On 5.2.2022- I receive a call from one of the reps at the pickup location (**********) telling me I have to get a re-issued check because they lost my first check. 5.10.2022- Everything get settled and I have the check re-issued to them. 5.19.2022- My 30 days ******************* due to expire I call theyre post sales helpline *********** and ask ... read more
Echo Park is a nightmare and a they do shady business. On 4.19.2022 - I bought a Jetta online from echo park everything with the car went smooth after I took it to the manufacturer. On 5.2.2022- I receive a call from one of the reps at the pickup location (**********) telling me I have to get a re-issued check because they lost my first check. 5.10.2022- Everything get settled and I have the check re-issued to them. 5.19.2022- My 30 days ******************* due to expire I call theyre post sales helpline *********** and ask ... read more
Inquired to confirm availability of a certain vehicle. Was told that it was available. I set an appointment to see it. Drove 2 hours to the dealership in ****, **. When I went into the dealership... there was a nice "Welcome (my name)" to greet me sign. I check in at desk only to be told that the car I was to see had been sold. So frustrating. I give them 2 stars only because at least they filled up my Jeep with gas and gave me a $50 gift card.
Business response:
Our policy here at EchoPark Automotive is all of our vehicles are first come- first serve. We do have a hold process where a customer can place a deposit on a vehicle and that holds the vehicle for them until they arrive at the store. I spoke with this customer and he let me know that he did not mention how far he was coming from to the Guest Experience Agent. If a customer is coming from more than 2 hours, our process is to alert the team and offer a deposit hold on the vehicle. We did fill up the customer's gas tank and pr... read more
Inquired to confirm availability of a certain vehicle. Was told that it was available. I set an appointment to see it. Drove 2 hours to the dealership in ****, **. When I went into the dealership... there was a nice "Welcome (my name)" to greet me sign. I check in at desk only to be told that the car I was to see had been sold. So frustrating. I give them 2 stars only because at least they filled up my Jeep with gas and gave me a $50 gift card.
Business response:
Our policy here at EchoPark Automotive is all of our vehicles are first come- first serve. We do have a hold process where a customer can place a deposit on a vehicle and that holds the vehicle for them until they arrive at the store. I spoke with this customer and he let me know that he did not mention how far he was coming from to the Guest Experience Agent. If a customer is coming from more than 2 hours, our process is to alert the team and offer a deposit hold on the vehicle. We did fill up the customer's gas tank and pr... read more
SHADY AND SHOTTY!They do not respond timely if you have issues to fix.THESE PEOPLE ARE MORE CONCERNED WITH HOUNDING YOU FOR 5 STAR REVIEWS THAN ACTUALLY CONDUCTING PROPER BUSINESS. I was pressured by our salesman 3 times after purchasing a vehicle to complete a survey before leaving. I have also received 3 follow up calls for surveys very shortly after purchase. We purchased our van from Echo Park of **** on 6 April of 2022. With this purchase we traded in a VW PASSAT in which we held the title on. We purchased a ***** VAN w... read more
Business response:
********************* General Manager has assumed ownership of securing the necessary documentation for the guest as of 5/16. Guest came to store on 5/17 and a plan of action was put in motion to the guest's satisfaction. Guest was updated 5/18 regarding status of title, guest states this review was made prior to his issues being addressed.
SHADY AND SHOTTY!They do not respond timely if you have issues to fix.THESE PEOPLE ARE MORE CONCERNED WITH HOUNDING YOU FOR 5 STAR REVIEWS THAN ACTUALLY CONDUCTING PROPER BUSINESS. I was pressured by our salesman 3 times after purchasing a vehicle to complete a survey before leaving. I have also received 3 follow up calls for surveys very shortly after purchase. We purchased our van from Echo Park of **** on 6 April of 2022. With this purchase we traded in a VW PASSAT in which we held the title on. We purchased a ***** VAN w... read more
Business response:
********************* General Manager has assumed ownership of securing the necessary documentation for the guest as of 5/16. Guest came to store on 5/17 and a plan of action was put in motion to the guest's satisfaction. Guest was updated 5/18 regarding status of title, guest states this review was made prior to his issues being addressed.
2020 Jeep Wrangler Unlimited failed and left me stranded with no cell service less than 250 miles/2 weeks after purchase from **************************. Towed at my own expense back home ($200) then towed to Centennial by them because there is no service department in ****************. They found trouble codes but said I must have put it under a load to cause the codes. Both tow truck drivers also couldn't get it into neutral and had to slide it on the truck bed. Yep, I must have caused a "load" driving on a dirt road 5mph ... read more
Business response:
Guest has purchased with our ******** location. I have spoken with the ** there who, in turn, reached out to the guest and has arrived at a resolution for the issues.
Frequently asked questions about EchoPark New Orleans Vehicle Buying Center
How is EchoPark New Orleans Vehicle Buying Center rated?
EchoPark New Orleans Vehicle Buying Center has a 3.4 star rating with 306 reviews.
When is EchoPark New Orleans Vehicle Buying Center open?
EchoPark New Orleans Vehicle Buying Center is closed now. It will open tomorrow at 10:00 a.m.
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