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Durham Volkswagen Parts Department

4.2

About this business

Location details

3823 Durham-Chapel Hill Blvd, Durham, NC, 27707, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 6:00 p.m.
Tue8:00 a.m. to 6:00 p.m.
Wed8:00 a.m. to 6:00 p.m.
Thu8:00 a.m. to 6:00 p.m.
Fri8:00 a.m. to 6:00 p.m.
Sat8:00 a.m. to 5:00 p.m.
SunClosed
4.287 reviews
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Michael C.'s profile image
Michael C. 
13 years ago

Serious deception – Bought a "Certified Preowned" 2008 Passat wagon from these guys and got hustled bigtime. The CarFax that came with the vehicle says the car has never been in an accident and yet the are after-market parts holding the radiator. We only discovered this after taking the car to another dealer for $2100 in emergency repairs. Th were parts that re severely damaged, there were parts missing altogether. When I contacted the Service Manager, Rod Miller with my story he completely ignored me. I have not heard a wor... read more

vbdoug1's profile image
14 years ago

Jacklegs – I bought my car from SS Volkswagen in 2004 and just sold it (private party). My experience with SS Volkswagen was nothing but trouble. Before purchasing a VW, Google: "chain driven oil pump and tensioners flaw in VW Passat" to get an idea of the types of repairs that you can expect with this type of vehicle. The fix is $3200+ (includes new tools from VW). My last experience with SS Volkswagen involved service for the entire month of August 2011. The problem was misdiagnosed initially. $2000 and 28 days later, I wa... read more

creasmanjulene12's profile image
creasmanjulene12 
14 years ago

I was referred by a friend of mine, We came in together got a great deal on my car. 

gadgetmaniac's profile image
gadgetmaniac 
14 years ago

After driving off in my new VW Passat, I was so relived that everything went as well as it did, I highly recommend this VW. 

BRLGANTU2427's profile image
BRLGANTU2427 
14 years ago

This was far by the best car buying experiance I ever had, From the moment I walked in to the end of the paper process it was nice and smooth. I love my VW Jetta. 

ChrisBk's profile image
14 years ago

Bought high-end new car from SSVW in 2007. Price and buying experince were fine. 

CarlMarl's profile image
CarlMarl 
14 years ago

A pleasure – I recently bought a car here, and I would say the buying experience was actually a pleasure. Keith and Prince were very nice and allowed me to test drive several cars and took their time to explain all the details and features. There was no pressure to buy, and their price was also great, so haggling was pretty much unneccessary. They didn't have the color I wanted in stock, so they were able to get one in from another dealership in just 2 days. They also called me to keep me updated on where the car was. I'm re... read more

North Carolina's profile image
North Carolina 
14 years ago

I am a new customer to this dealership recently moved here. In my last two experiences here I have been treated like royalty. I cannot identify with the negative reviews I have read here and frankly don't understand how any dealership could stay in business very long if they were so poor. Volkswagen would not tolerate it. I would be happy to give this dealer an excellent testimonial. I had a check engine light and various electrical bugaboos that were butchered by an independent shop (you live & learn) while trying to "save ... read more

ZackAttack's profile image
ZackAttack 
14 years ago

Keith Hutchins was so courteous and helpful with the purchase of my new Beetle. It was my dream car and although I had some credit issues, Keith worked hard to get me in my dream car. I would highly recomend this dealership to anybody! These people rock! I've never been treated so respectfully at a car dealership. It was the best car buying experience I've ever had. 

Frequently asked questions about Durham Volkswagen Parts Department

How is Durham Volkswagen Parts Department rated?

Durham Volkswagen Parts Department has a 4.2 star rating with 87 reviews. 

When is Durham Volkswagen Parts Department open?

Durham Volkswagen Parts Department is open now. It will close at 5:00 p.m.  

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