Drain & Air Rescue

monnieq24 

on Citysearch

15 years ago

internet gem – I was in need of having my waterheater changed out and went looking thru a list on the internet. I am fairly new to the Austin area and had no idea who to call. Well, it was one of the best choices I have ever made!! From the time I called to the end, I was treated like a valued customer. The tech that came out explained everything for me in ENGLISH, he broke down the cost, and took the time to make me feel comfortable about spending my money. Sorry, it takes a lot for me to part with my money now a days. I wi... read more

Raelynn6 

on Citysearch

15 years ago

Best in Town!! – It always has to happen on the coldest day in Febuary! My heater goes out and the orignal installer gives me a 6 hour window to look at the unit. Who can wait that long witn the kidos at school? So I looked on the internet and ran into these guys. it was funny to hear Diane say " How can I make you smile" and the fact that she gave me a 2 hour window and Kevin showed up with a hour to spare!! The repairs were minor and Kevin did a great job explaning how the system falied and how it needed to be fixed. Not o... read more

ilovebirds 

on Citysearch

15 years ago

Fantastic Service – I own a couple of houses in the Austin area and was referred to this company by some fellow house owners. I was told to ask for Henry. My calls were answered quickly and everything that needed to get done was thoroughly explained to me and the work was done with oustanding workmanship. I have no doubt that i will refer this company to others and continue to do business with them. 

willha 

on Citysearch

15 years ago

Fast Service – I had a stopped up drain and was coming up under the toilet, i found them on the internet and they came out before too much damage was done. the plumber (Henry) was really knowledgeable and made me feel that everything was going to be ok. I was freaking out. Ask for Henry. I joined their Club thing btw 

mrswilliams 

on Citysearch

15 years ago

Absolutely Terrible! Do Not Use!!! – This place is probably the absolute worst A/C and Plumbing company in Austin. My grandmother had them out just to do a regular maintenance on both the water heater and the A/C system and they ended up practically stealing over $4,000 from her!!! A company that would have the audacity to con an elderly person out of large amounts of money for things they more than likely don't even need is obviously just in for the money. Definitely NOT looking out for the interest of the customer at ALL! ... read more

EdPowlar9433 

on Citysearch

15 years ago

Not a way to run a business. – Austin Air Rescue will NOT do a thing without trying to UPSELL you in some way. They sold us on their monthly service, which they were supposed to schedule a maintenance check and never did. We called to cancel this service and the said it wasn't a problem but then continued to charge us for months after with repeated attempts to discontinue the service. We are now canceling our credit card due to these charges! Please read all of the reviews and think about why anyone would be SO excited to ge... read more

BHJH 

on Citysearch

15 years ago

5 Stars for Austin Air Rescue – It's Friday night and Ray is heading home from work and the office calls and tells him a customer's AC unit is draining onto the floor in the house and could he please take the call. Of course, said Ray and less than 30 minutes later Ray was at my door. He showed me what was wrong and fixed it in no time at all. A word to the wise, check your AC filters at least every two months to see if they need changing. My dirty filter did not help my problem. This was our first time using Austin Air and ... read more

Henry R. 

on Citysearch

15 years ago

Awesome Service!!!!!!! – Well we have what you would call a "Home Warranty", but of course they did not honor our contract nor did the contractor A.........R..........S.......... So we decided to look for a second opinion and we tried Austin Drain and Air Rescue and not only did they show me why my water heater failed but they also did a whole house check and found a broken sewer line we were not aware of (they did not charge any extra) Within the day they fixed our water heater at a reasonable price and we are going to have... read more

kcohle 

on Citysearch

15 years ago

Quick & Courteous Service – We had an on-going problem with our plumbing due to tree roots growing into our main sewage line. We worked with several different plumbing companies in Austin, but Austin Drain & Air Rescue was definitely the best! We worked with Henry and he was extremely courteous, helpful, and thorough in his work! We are so glad we chose Austin Drain & Air Rescue and are very pleased with the job they did!