Drain & Air Rescue

tmook 

on Citysearch

15 years ago

Great AC Replacement – I hesitate to give them a good review because then too many people will use them. These guys and gals get customer service. On the 53rd 100+ degree day in Austin Texas how many places would you suspect to be able to schedule a next day replacement of the AC unit. Yeah, they did and were courteous, prompt and clean to boot. They act like they only have 10 customers in Austin. Good for me, bad for those paying someone else to put a marginal unit in for too much money. They're the best! 

jleitz 

on Citysearch

15 years ago

Excellent AC Service – We called Austin Air Rescue at 6:30 on a Sunday morning and actually got someone on the first try. I explained the problem and was told someone would be out between 9 and 11 to fix. She was upfront on the phone with diagnostic pricing. The technician actually showed up 15 minutes early. Douglas was extremely polite, thorough, and made every attempt to keep the work area clean. We have a newborn in the house and he made every attempt to work quietly and not disturb her. He diagnosed the problem quickly,... read more

Stefsview 

on Citysearch

15 years ago

Not Perfect But Great Service – I must say that getting a live person on the phone at 10pm on Saturday is very rare..I was shocked and when Denise told me should would have someone out that night I could not believe it. Even though they did not have the part to fix the problem that night they did provide window units for my family. The only negative was that the technician obviously was a bit confused by what he was seeing and made several calls to get help. Pete was great though and he told us he had just graduated from sch... read more

gopokes1 

on Citysearch

15 years ago

Beware – All should be very wary of certain technicians for this place. They did more harm to my HVAC system than good. 

littlesonny 

on Citysearch

15 years ago

Misleading and Incompetent – It's a long story but suffice to say I was promised a compressor would be replaced under warranty the same day but when I didn't go for the three hour sales pitch to upgrade I was then told it couldn't be done until the following day. With the house in the 90s we had to spend the night at friends only to return the next morning to find a message saying they wouldn't be coming that day either. I spoke to the GM who told me the sales tech had "over promised" and had been told to tell me they were f... read more

oshensurfer 

on Citysearch

15 years ago

Incompetent – I feel like Air Rescue tried to rip me off for $2200. I had a problem with my AC and Air Rescue was the only group that could fit us in quickly. The service tech spend 3 hours trying to find a leak in the system and said he couldn't find it. But, in the same breath he said my coil is rusted out and needed to be replaced on my 2 year old Carrier 3 ton unit. He also said that I needed to pay him $450 to find the "leak" with dyes and other methods. Obviously, if the coil is "rusted out" then that's where the leak ... read more

lindh 

on Citysearch

16 years ago

DEDICATION TO CUSTOMERS IS HARD TO FIND! – I called Austin Air Rescue in response to a card my mother received. I wanted to notify them that she has a contract with another company, and ended up scheduling an appointment to have my furnace inspected. This organization is dedicated to their customers and the pricing is very fair. Chris was very knowledgeable, very informative, and very diligent. He answered every question I had, and I was very impressed with the shoe covers and mats he used to protect my home. I'm sure my mot... read more

chrisrachel02 

on Citysearch

16 years ago

Austin Air Rescue is top notch!! – When my A/C went out early Sunday night I was very pessimistic in that I would have to pay triple the charges to get someone out to fix it on a weekend or that I could get anyone out at all. After calling Mary with Austin Air Rescue Calvin the technician was at my hous less that 2 hours after making the call. Calvin was very courteous and thourough and explained exactly what was wrong with my unit and even checked other areas of the system just to make sure that what he was fixing was the o... read more

vivianrobinson 

on Citysearch

16 years ago

best AC service in austin – My AC was not cooling but only on certain days. Another AC company serviced the unit several times and was unable to determine the problem. Air Rescue was prompt, efficient and extremely knowledeable. They were able to determine the problem immediately. Extremely pleased with their service and prices.