This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
DoubleTree by Hilton Hotel and Spa Liverpool
- Hotels
- Liverpool
About this business
Location details
6 Sir Thomas St, Liverpool L1 6BR, United Kingdom, Liverpool, L1 6BR, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wifi is completely unusable. Had to buy a hotspot and use mobile data. Poor rooms layouts. My room was on the 6th floor, took the elevator up but had to drag my bags up and down 50 stairs to even get to my room (Same coming down). Called front desk to bring up some room keeping supplies, but took them about 45 mins to drop them off. Def not worth the price here. Way more hotels in the area.
Despite being advertised as a Hotel and spa, you actually have to pay an additional £25 to use any of their spa facilities. This is not made clear on the website, or on booking.com. I feel completely deceived and misinformed. Each website says something different, and only when you decipher their code, do you get the information that there is an additional charge. Booking.com does say, additional charge for pool, sauna and hot tub. But no charge for the steam room. This is in fact wrong. After talking with the receptionist, ... read more
Excellent location traditional building with great innovative approach
We both Hilton Diamond and we stay exclusively at Hilton properties, and this was one of the dumpiest DoubleTree's we have ever stayed at. Every wall was filthy, the towels had holes and our fabric headboard (who does fabric headboards anymore?) was stained. The only saving grace was the bathroom which was actually remodeled and nice. The staff in the restaurant both for breakfast and dinner were bored to deal with customers. We recommend staying at the Hilton on the docks.
Our stay was okay, but given the reputation of DoubleTree, we found it fell short in several areas. The WiFi was extremely poor, with download speeds of only 0.4/0.6mb, and combined with weak signal strength in the room, the connectivity was frustrating. While the TV in our room was nice, it wasn’t a smart TV, so streaming or casting was impossible, and there was no accessible HDMI port to attempt a connection. Additionally, the staff were very rude and unhelpful. The woman who welcomed us even mocked us for not remembering ... read more
Frequently asked questions about DoubleTree by Hilton Hotel and Spa Liverpool
How is DoubleTree by Hilton Hotel and Spa Liverpool rated?
DoubleTree by Hilton Hotel and Spa Liverpool has a 4.1 star rating with 1,402 reviews.
When is DoubleTree by Hilton Hotel and Spa Liverpool open?
DoubleTree by Hilton Hotel and Spa Liverpool is open now. It will close tomorrow at 12:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com