Dollar General

Daniel C 

on BBB

2 years ago

I read a piece online about stores scanning the wrong price as marked on the self, informing the public "heads up, watch out". I took notice of the article. Then when I went into a Dollar General store the other day and got into an argument with the manager about the price discrepancy, "we have to go by what it scans at the register, either buy it or not' was her answer. Matter of fact there were several items I got and all scanned different prices. I didn't buy them. That day I went around to what I call the "so called" dol... read more

Joe P 

on BBB

2 years ago

So, this weekend I received Dollar General's Spendwell debit card in the mail. Since I never signed up for a Spendwell debit card, been in a Dollar General or even know where one is, I was extremely concerned that my personal had been compromised. I called the activation number on the information I was sent (no customer service number), and the person I spoke to wanted MORE of my personal information including the last four numbers of my social security number! I refused to give them any of my information, and after a while ... read more

Jay W 

on BBB

2 years ago

Today, I decided to visit my local Dollar General to treat my co-workers with snacks for all their hard work. I was in line waiting to be assist and noticed the Dollar General employee ignored another cust asking for help with check out. When Shirley finally answered the customer, it was very rude and disrespectful tone. I will never visit Dollar General again at 832 E Chatham St, Cary, NC 27511. In addition, the assistance manager watched and said nothing. I was very disappointed. Could someone please investigate this becau... read more

margaret t. 

on BBB

2 years ago

this is a small town with people living on fixed incomes. I rely upon this dollar general for specific food and items not carried by the local grocery store. Last week, I purchased a 2.6 oz bag of starkist chicken for $1.45. This week, the same bag of starkist chicken was $1.75. SAY WHAT? This is just one example of the price gouging going on at this dollar general store. A bag of dry cat food (purina selcts) used to be affordable at $7.25 a bag. Today, the same bag of dry cat food costs $8.25 at the dollar general store. Lo... read more

Sylvana M 

on BBB

2 years ago

I live in Buffalo NY and my husband and I shop at the Dollar General on Roessler St, The store is disgusting. Floors are filthy, stock is on u-boats every time we go in there and there's nothing on the shelves. Depending on who is working sometimes we get friendly service and other times we do not. I worked as a manager in retail for 24 years and I have never had a store that looks this bad. How do the people that work there take pride in their job when the store looks like that. If it's short staff then they need to hire. I... read more

David C 

on BBB

2 years ago

Very dissatisfied with a company that prides themselves on customer service allowing a Store Manager such as the one in Starbuck, MN. I have personally seen and been verbally upbraided by this individual on several occasions. As have multiple other people, including employees! I find this to be extremely detrimental to the dollar general corporations overall statement of customer service. I myself and several others have lodged personal complaints against this individual with dollar general corporations human resources depar... read more

Deshawn G 

on BBB

2 years ago

I visited Dollar General in Dora, AL (#07036) and purchased several items. After the items were totaled and paid for, I was asked if I wanted my receipt. After reviewing my receipt, I noticed that several items purchased were higher than advertised, and there was an item that was scanned twice! After bringing attention to the cashier, he left to get another associate to assist. The associate, in a very disrespectful tone, proceeded to tell me that it happened all the time. The reason provided was that the store was short sta... read more

BO F 

on BBB

2 years ago

Not sure if this is this same for all Dollar Generals because I only shop at my closest one, but if it is......DG is making a killing overcharging people! The store I've noticed this at is the DG on 67 in Venus. Huge discrepancy in posted prices compared to what they ring up & you are charged, I've found as much as .80 an item difference. That adds up fairly quickly, especially when you are buying multiple items. This has been going on for awhile now & employees are no help whatsoever because they say they have to charge wha... read more

Kat J 

on BBB

2 years ago

My local dollar general store number #22949 location in wright city, ok is fairly new but is the worst customer service I've ever experienced in my life! The store manager is lazy and is rude to customers and his staff and if you go when he's working you'll wait in line over 5minutes or have to use self checkout while he's outside the store smoking, on his phone, or in his vehicle! The employees are nice but the store manager is a joke! Went in there the other day and a nice lady was working but she was having a lot of troub... read more