Dog & Cat Spa

T M Shaw 

on Citysearch

14 years ago

smelly smelly smelly – Walked in to see about boarding and we were ignored and the lady there looked and acted like she was on drugs. The place smelled terrible and when we looked in the play room there was feces on the floor. There were dogs in the dirty play room with no supervision and they looked really bored. They were very unprofessional and did not have any flyers or anything they could give me on prices or days open etc. The lady scribbled the information on a scrap paper and handed to me. When asked what they do if ... read more

wkr225 

on Citysearch

14 years ago

Some resolution to complaint – I recently posted a negative review on the Dog and Cat Spa and the owner finally contacted me, a couple of months later, to resolve the issue. She said she had been in the hospital getting several feet of her intestine removed. "TMI." I had contacted the BBB regarding my complaint and the owner agreed to reimburse my money. I appreciate that, however, she was still blaming me, the customer, and her manager for whom she said she fired. Fundementally, in my opinion, the problem is at the top of t... read more

sallywy 

on Citysearch

15 years ago

cheap is as cheap does – You get what you pay for. My dog was there almost 5 hours and the haircut was choppy and uneven. Her hair was almost stringy. Really looked bad. I was told the owner was trained by a master groomer tho was not one herself. I would never have known the difference between what she does and what a good groom is had I not done my homework after getting Fluffy back. I spoke with a "master groomer" and she told me that it is all in what is included in the service. The less you pay for, the less you get. Ti... read more

erinpdx 

on Citysearch

15 years ago

Not good enough.... – This same place is listed on citysearch 3 times. Check them all out. I've used them several times because it is close to my home, very clean, and the staff is very friendly to my dog. They always know her when she comes in. HOWEVER....They always forget that we are coming, they forget to groom her, they forget when she is coming home. I would bring her in and they wouldn't have anything written down, or at least couldn't find it. They didn't collect payment from me twice until I reminded them. I used th... read more

severina 

on Citysearch

15 years ago

Spa day! – I have only met nice employees and owner. They were all so helpful. I needed to get my hair done so they squeezed in my dog during the time I needed. When I was in the middle of getting my hair done (I looked like an alien) I went over to check on my dog and she was sleeping under the dryers. I even stuck my hand in front of the dryer to make sure it was not too hot and they assured me that they were temperature regulated. I talked to the groomer again (waking up my dog, sorry) and they understood exactly what I w... read more

travwtaylor 

on Citysearch

15 years ago

Very suspicious – After a bunch of bad reviews, several 5 star ones with generic names appear 5-6 days apart from one another each defending the place so strongly? This place isn't all bad, it's fairly flexible, but be sure to double check how much they charge you, or bring in an internet-enabled phone to confirm their prices; they seem to overcharge and then just point at a sheet of printer paper with a series of numbers scrawled across it as proof that what they're charging. The employees seem to be pretty decent, but they... read more

CSMobileUser 

on Citysearch

16 years ago

Great place great service – Loved how caring and gentle they were with my very scared puppy. They took it nice and slow with my scared dog . Very matted so de she won't let me come near her with a brush and shebend upbeagging her tail and gave the groomed kissesnwjen she was done 

AMP89 

on Citysearch

16 years ago

the name says it all. – This place is truly has it all for your dog! I bring my 10yr old rottweiler and 10 month old black lab here often, and they love it! when you first walk in there are tons of toys and treats for your dogs and cats. There is food too, and its high quality stuff! I usually just bring my dogs in for baths but have done the boarding and daycare too. they have really good smelly shampoo that lasts a long time. My rotty doesnt do the daycare due to her old age and cause she isnt the best with other dogs but ... read more

pitbulllovr 

on Citysearch

16 years ago

Groomer available Sundays and Mondays? – I have very little time and these girls were so pleasant and I was able to get my small dog groomed on Sunday! That's when I go to the spa (for people) too, just around the corner. So I dropped her off and when we both got home we smelled wonderful and we were both relaxed. Ordered some pizza (fancy raw tomato kind) fast special delivery pizza, while my little baby chewed her new yummy "bully sticks". What a wonderful relaxing day. God I love Portland!!!! Thank you Dog and Cat Spa for... read more