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Days Inn Orlando Universal Maingate
- Business Services
- Orlando, FL
About this business
Location details
5829 Grand National Drive, Orlando, FL, 32819, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Recommendedvery modern decor, beautifully decorated. Rooms were quiet and clean.
Business response:
Thank you very much for your recommendation and we are happy to hear that you enjoyed the modern decor and the clean rooms. Please visit us again.
Wonderful experience,i will definitely go back
Business response:
We are so happy to hear that you enjoyed your stay with us. Our team takes great pride in delivering an exceptionally superior service for all of our guests and will be delighted to see that you had such a good experience. I look forward to welcoming you back to Clarion Inn & Suites Across From Universal Orlando Resort.
Take money out of peoples accounts without permission.... stay clear. You have robbed me of nearly £700 . In the uk that is called fraud ... you did not have my permission to take funds from my account .... I paid Thomas cook and you know very well that you can claim you money back so therefore you have had double off me .... absolutely disgusting and what was a lovely holiday for my daughters 18th has been ruined by your hotel. Now my great memories have been exchanged for anger 😡😡😡😡😡 Update rang your hotel to ask why ... read more
Business response:
Please accept my deepest apologies for any inconvenience this issue may have caused you. Your feedback has been shared with the team so appropriate measures can be taken to keep such mistakes from happening again. Although we did not meet your expectations this time, we hope you will consider our hotel on your next visit to the area so we can better deliver the experience you should always expect from us.
I would not recommend this hotel, they have stolen over £600 from us with no notification and will not respond to any emails to refund us. We fully paid for our room through Thomas Cook, hotels were not allowed to take money from the customers, the Civil Aviation Authority provided all hotels using Thomas Cook of how to claim their money WITHOUT charging their customers. I am awaiting a response about our refund. Location was good, hotel okay, clean and tidy but a little tatty but that didn’t bother us. The ability to walk t... read more
Business response:
Please accept my deepest apologies for any inconvenience this issue may have caused you. Your feedback has been shared with the team so appropriate measures can be taken to keep such mistakes from happening again. Although we did not meet your expectations this time, we hope you will consider our hotel on your next visit to the area so we can better deliver the experience you should always expect from us.
Great place to stay and walking distance to Universal. However I'm disappointed in the lack of communication from this hotel. I've commented and emailed awaiting a response. It's in regards to the hotel withdrawing money from my account 3 months after my stay which was all paid for in May 2019. I don't understand why money has been withdrawn, neither does my bank!
Business response:
Thank you for comments regarding your recent visit. Our highest priority is for each guest to have an excellent stay, and we apologize that we failed to meet your expectations. Your comments have been shared with our team, and these matters have been resolved. We hope you will come back soon so we can provide you with a better stay.
Stayed here 15/9 to the 22/9 , upon checking out told no charges on our room . After arriving home find out that we have been charged for the whole cost of the room as we were Thomas cook customers !! Have emailed to request a refund still no reply. Clarion Inn’s contract was with Thomas cook we already paid for the room and to charge us without invoicing is I believe to be a fraudulent transaction. We are not the only ones either to have been charged. All hotels were given information from the CAA regarding the correct proc... read more
We stayed here at Christmas while our home was under renovations. I found the staff to be polite, professional and the hotel was recently renovated and clean. For a budget hotel I would rate this one very high.
Business response:
We are so happy to hear that you enjoyed your stay with us. Our team takes great pride in delivering an exceptionally superior service for all of our guests and will be delighted to see that you had such a good experience. I look forward to welcoming you back to Clarion Inn & Suites Across From Universal Orlando Resort.
Returned from holiday nearly a month ago so you can imagine my shock when they took payment off my card today without any warning due to the Thomas cook issue . How is it the customers fault that you have some ridiculous agreement with a travel agent to get paid after people have left ?
Business response:
Thank you for comments regarding your recent visit. Our highest priority is for each guest to have an excellent stay, and we apologize that we failed to meet your expectations. Your comments have been shared with our team, and these matters have been resolved. We hope you will come back soon so we can provide you with a better stay.
Very close to Universal with free shuttle bus
Business response:
We are so happy to hear that you enjoyed your stay with us. Our team takes great pride in delivering an exceptionally superior service for all of our guests and will be delighted to see that you had such a good experience. I look forward to welcoming you back to Clarion Inn & Suites Across From Universal Orlando Resort.
Frequently asked questions about Days Inn Orlando Universal Maingate
How is Days Inn Orlando Universal Maingate rated?
Days Inn Orlando Universal Maingate has a 4.4 star rating with 120 reviews.
When is Days Inn Orlando Universal Maingate open?
Days Inn Orlando Universal Maingate is open now. It will close at 6:00 p.m.
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