This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
David McDermott Lexus of New Haven
- Car Dealers
- East Haven, CT
About this business
Location details
655 Main St, East Haven, CT, 06512, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Lexus service team always does a great job! This is my 5th Lexus vehicle and have never had an issue with the work or warranty with the car!
Business response:
Thank you for your continued trust and loyalty! We truly appreciate your business and look forward to serving you in the future. - The Lexus of North Miami Team
I had just bought this 2019 rx 350 from a Lexus dealer in Canada. Drive it to Florida and the brakes started to make a clicking sound (not grinding) when the brakes were applied. One single simple click! I called my friend at home (who has been a Lexi’s technician for many years) and he said it was probably a clip or something holding the brakes shoe. Your technician said I needed new rotars and pads! When I bought the car I asked specifically about the brakes and they said they had half a life left. I had you go ahead with ... read more
Business response:
We're glad to know you've been happy with our service in the past, but it's concerning to hear you felt upsold on the brake repairs. We aim for transparency and trust in all our dealings, and it sounds like we may have fallen short here. Let's connect so I can better understand your situation and see what we can do to help. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747
Came in for service and walked out with a new car. Jose Figueroa was patient and answered all my questions and concerns. Love my new vehicle and Jose got the best deal for me. He is your go to guy!
Business response:
Congratulations on your new car, Paulo! We are happy to hear Jose made it happen so seamlessly. Thank you for choosing Lexus of North Miami and for sharing your experience.
Every time I come in for service at Lexus North Miami I’m impressed by their superior customer service. Never disappoints. Always on time. Keep it up.
Business response:
Thank you for choosing Lexus of North Miami and telling us about your experience! See you next time, Juan!
I never was there why are you asking. Huh huh huh huh huh huh huh ?
They are liars. They increased my bill. They promised me free service and they still charge me. The car I took out of service is still broken.
Business response:
I'm very sorry to hear that you feel this way about our business, as we can assure you that we run things with honesty and integrity. Thank you for bringing this to our attention. We will discuss this as a team, but I would also encourage you to call me to discuss this further. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747
They are super organized, efficient, and very attentive. I loved that they offered their customers free coffee from their café. That was a very nice touch.
Business response:
Thank you for sharing your kind words about our team and amenities! We are thrilled that you enjoyed your visit to Lexus of North Miami.
So satisfied with the service provided, thank you so much Johnathan, so happy with attention and was quick, also my salesman always helpful Jorge! Lexus North Miami, the best team
Business response:
Hi Wendy, it's awesome to hear that both Johnathan and Jorge provided you with such excellent service at Lexus of North Miami. Thank you for your business and your kind words!
The representative’s service was appropriate; however, the issue is that this is my third time going to the dealership for the same problem. Every time I bring my car in for its scheduled service, I inform the advisor that the vehicle pulls to the right and left, and when it reaches 80 miles per hour, it starts to vibrate. Each time I pick up my car, the issue seems to be resolved, but after just a week, the same problem reappears. It’s evident that the work is not being done properly. My car is still under warranty, and whi... read more
Business response:
We apologize for the inconvenience and frustration you've experienced. It's concerning to hear about the repeated issues with your vehicle and the unpleasant odor incident. We take feedback like this seriously, as it helps us improve our services. Please reach out to me so we can address these concerns promptly and restore your trust in our dealership. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747
Frequently asked questions about David McDermott Lexus of New Haven
How is David McDermott Lexus of New Haven rated?
David McDermott Lexus of New Haven has a 4.7 star rating with 1,727 reviews.
When is David McDermott Lexus of New Haven open?
David McDermott Lexus of New Haven is open now. It will close at 7:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com