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D'Ambrosio Eye Care

4.1

About this business

Location details

479 Old Union Turnpike, Lancaster, MA, 01523, United States

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WeekdayScheduleStatus
Mon8:00 a.m. to 5:00 p.m.
Tue8:00 a.m. to 7:30 p.m.
Wed8:00 a.m. to 5:00 p.m.
Thu8:00 a.m. to 7:30 p.m.
Fri8:00 a.m. to 5:00 p.m.
Sat8:00 a.m. to 5:00 p.m.
SunClosed
4.1647 reviews
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Christopher Maidment's profile image
Christopher Maidment 
4 years ago

Awful. Would not recommend. No courtesy for patients or their time. 

Joshua Weymouth's profile image
Joshua Weymouth 
recommend  Recommended
4 years ago

Wonderful experience for a first timer 

Jessie James's profile image
Jessie James 
4 years ago

complete disregard for people and their time. We waited over an hour in the parking lot with a two year old only to be treated like crazy because I refused to wait any longer. My son was screaming and needed a diaper change and they acted like we were the jerks. Never again. We will be driving out to Boston for a pediatric ophthalmologist. 

Frank Mantino's profile image
Frank Mantino 
5 years ago

Spent 90 minutes chossing 2 pair of glasses. Called 4 days later stating that the $197 sun glass quote should really be $257. This after providing 50% deposit. Their policies state no cancellation, but obviously they don't adhere to the same guidelines. 

Meagan Levasseur's profile image
Meagan Levasseur 
5 years ago

They had to cancel my sons appointment at the beginning of March due to covid and after WEEKS of leaving messages and emails letting them know that my 4 year old is telling me he can’t see and his glasses don’t work anymore I finally got through today to be told that they can’t see him till October and if I want I can call them every few days to check if there’s a cancellation we’ll no I’m not gonna waste an hour of my day once a week to call seeing as their phone systems constantly take forever to even get home through to a... read more

Bill Morgan's profile image
Bill Morgan 
5 years ago

Went there today and could not get thru to human on their phone system. After one hour of trying I banged on door to use restroom and told a human what was happening. The person who was supposed to answer phone told me I was an hour late and would have to reschedule! After Six attempts to call! Awful service, awful, awful, awful. Never going back. 

Bob Marrama's profile image
Bob Marrama 
5 years ago

Tried to make an appointment. Their phone system had me wait as fifth caller. Got down to 2 after waiting 15 minutes and system routed me back to 5th caller in line. I don’t have time for games. Just made appointment with my former eyeglass co, Bay a state Eye in Leominster. Answered phone on first ring. Made an appointment for later this month. I should never have left them. 

Kim Kay's profile image
Kim Kay 
5 years ago

The optical department are rude and very unhelpful. I had an appointment scheduled in Lancaster they moved it a week later to Gardner so I called the optical department and asked if they could send my glasses to Gardner. The Rude gentleman in the Lancaster office said that he will not send them up there because he doesn’t know if his tech is going to be comfortable giving me a pair glasses. (His Tech) is that his girlfriend who he doesn’t wanna put out but it’s OK for me to drive 54 minutes to gardner a half an hour to Lanca... read more

Iphie Burg's profile image
Iphie Burg 
5 years ago

Money oriented and not patient oriented. that's what I would call their motto.There are too busy to answer the phone but will sent you plenty of cards to make an appointment only to keep you on hold forever when you start with the Q# of call 3 and end up turning into the next caller and then back into a Q#4....Good luck making an appointment. 

Frequently asked questions about D'Ambrosio Eye Care

How is D'Ambrosio Eye Care rated?

D'Ambrosio Eye Care has a 4.1 star rating with 647 reviews. 

When is D'Ambrosio Eye Care open?

D'Ambrosio Eye Care is closed now. It will open at 8:00 a.m. 

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