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D'Ambrosio Eye Care
- Laser Eye Surgery/Lasik
- Lancaster, MA
About this business
Location details
479 Old Union Turnpike, Lancaster, MA, 01523, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Awful. Would not recommend. No courtesy for patients or their time.
RecommendedWonderful experience for a first timer
complete disregard for people and their time. We waited over an hour in the parking lot with a two year old only to be treated like crazy because I refused to wait any longer. My son was screaming and needed a diaper change and they acted like we were the jerks. Never again. We will be driving out to Boston for a pediatric ophthalmologist.
Spent 90 minutes chossing 2 pair of glasses. Called 4 days later stating that the $197 sun glass quote should really be $257. This after providing 50% deposit. Their policies state no cancellation, but obviously they don't adhere to the same guidelines.
They had to cancel my sons appointment at the beginning of March due to covid and after WEEKS of leaving messages and emails letting them know that my 4 year old is telling me he can’t see and his glasses don’t work anymore I finally got through today to be told that they can’t see him till October and if I want I can call them every few days to check if there’s a cancellation we’ll no I’m not gonna waste an hour of my day once a week to call seeing as their phone systems constantly take forever to even get home through to a... read more
Went there today and could not get thru to human on their phone system. After one hour of trying I banged on door to use restroom and told a human what was happening. The person who was supposed to answer phone told me I was an hour late and would have to reschedule! After Six attempts to call! Awful service, awful, awful, awful. Never going back.
Tried to make an appointment. Their phone system had me wait as fifth caller. Got down to 2 after waiting 15 minutes and system routed me back to 5th caller in line. I don’t have time for games. Just made appointment with my former eyeglass co, Bay a state Eye in Leominster. Answered phone on first ring. Made an appointment for later this month. I should never have left them.
The optical department are rude and very unhelpful. I had an appointment scheduled in Lancaster they moved it a week later to Gardner so I called the optical department and asked if they could send my glasses to Gardner. The Rude gentleman in the Lancaster office said that he will not send them up there because he doesn’t know if his tech is going to be comfortable giving me a pair glasses. (His Tech) is that his girlfriend who he doesn’t wanna put out but it’s OK for me to drive 54 minutes to gardner a half an hour to Lanca... read more
Money oriented and not patient oriented. that's what I would call their motto.There are too busy to answer the phone but will sent you plenty of cards to make an appointment only to keep you on hold forever when you start with the Q# of call 3 and end up turning into the next caller and then back into a Q#4....Good luck making an appointment.
Frequently asked questions about D'Ambrosio Eye Care
How is D'Ambrosio Eye Care rated?
D'Ambrosio Eye Care has a 4.1 star rating with 648 reviews.
When is D'Ambrosio Eye Care open?
D'Ambrosio Eye Care is open now. It will close at 5:00 p.m.
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