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Courtesy Ford
- Car Dealers
- Okemos, MI
About this business
We are proud to be your local Ford dealer and meet your service, new car sales and used car sales needs! We have all of the latest Ford trucks, Ford cars, Ford SUVs, Crossovers and Hybrids, from the best-selling F-150 and Super Duty trucks to our full car line, including Fiesta, Focus, C-MAX, Fusion, Taurus, and the world famous Mustang, plus an SUV/Crossover to fit every need, including the Escape, Edge, Flex, Transit Connect, Explorer and Expedition. Plus we have a wide selection of Hybrids and Electric Vehicles, including... read more
Location details
1830 W Grand River Ave, Okemos, MI, 48864, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Car was posted online but not serviced or ready to sell. Salesman did not follow through after test drive and never called back. Purchased different vehicle from different dealer. Would give zero stars if I could.
Business response:
Dear Mike your salesman was under the impression that you did not want anything until the vehicle was fixed.We are still waiting for parts to repair this vehicle.You were also advised before making your trip to the dealership that this vehicle was not yet ready for sale.Todd was honest and upfront with you.I am not sure what else he could have done for you.
Okay Doug was very nice he called me right back after I inquired about the HHR took it for a test drive right away I think everybody in the shop was more than helpful they've been over backwards to to help me and even after the sale was done. Called me a couple times to make sure that everything was fine and that I was happy
Business response:
Thank you Bill!We believe customers should be treated like an honored guest in home.It was a pleasure to serve you.
Dealer responded personally and quickly. Offered more information and set up appointment to see the vehicle.
Business response:
Thank you Carol for the feedback.It was our pleasure to serve you!
I was lied too. communication around the place is horrible. 2 different stories about the same truck. I don't think they had the truck at all. Dishonest
Business response:
We appreciate all feedback Kasey.If you don't actually qualify for A-plan pricing we cannot sell youa vehicle at the Ford Employee price.All A-plan customers must provide a PIN for discount.
Very responsive to my initial email. However, I received 3 replies from 3 different people. May need to streamline this process. Car was sold before I could make it to the dealership, so I can’t say anything further.
Business response:
We appreciate your feedback.At Courtesy Ford we believe that all customer inquiries should be addressed promptly.The sales department, theinternet department and management all respond.That way if one or more people are busy or unavailable your questions do not go unanswered.
Vehicle was not inspected, mechanically, or by the salesman, despite me scheduling a test drive a few days earlier. A few minor things wrong with it, but they tried the hard sale, which was cute, but annoying nonetheless.
Business response:
Nicholas we appreciate your feedback.The vehicle your were looking at was one of the nicest used cars you will find.Very well maintained, new tires and brakes, low miles.It only needed a minor wire connecting a sensor changed.One man's trash is another mans treasure.Good luck in your search.
I instantly got a return call from the inquiry on Saturday. I responded on Monday and no one ever got back with me. I e-mailed THREE different people. Finally on Wednesday I called and they told me that the truck had a deposit on it. Which- was all good and fine, except that the deposit was put on the vehicle AFTER I called on it and AFTER I send multiple e-mails. No one let me know that the vehicle had a pending sale. So - I found a different truck, at a different dealership, they worked with me right away and we bought it ... read more
Business response:
Thank you for your feedback Heather.While you were requesting information someone else was actually here looking at the vehicle.We contacted you multiple times both by phone and email. You then sent an email and said your phone was not working.Glad to hear it all worked out for you.
I had a specific listing I was interested in that was no longer available when we connected. Other options were suggested by the dealer, however I actually was pretty set in what specifics I was looking for. The dealer was courteous.
Business response:
Thank you Donna for giving us the opportunity to serve you.
Staff (Brian McKinley) was great. He went above and beyond my expectations. I would buy from this dealership again. Many car options.
Business response:
Thank you, Darlene!
Frequently asked questions about Courtesy Ford
How is Courtesy Ford rated?
Courtesy Ford has a 4.4 star rating with 1,502 reviews.
When is Courtesy Ford open?
Courtesy Ford is open now. It will close at 6:00 p.m.
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