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Courtesy Ford
- Car Dealers
- Okemos, MI
About this business
We are proud to be your local Ford dealer and meet your service, new car sales and used car sales needs! We have all of the latest Ford trucks, Ford cars, Ford SUVs, Crossovers and Hybrids, from the best-selling F-150 and Super Duty trucks to our full car line, including Fiesta, Focus, C-MAX, Fusion, Taurus, and the world famous Mustang, plus an SUV/Crossover to fit every need, including the Escape, Edge, Flex, Transit Connect, Explorer and Expedition. Plus we have a wide selection of Hybrids and Electric Vehicles, including... read more
Location details
1830 W Grand River Ave, Okemos, MI, 48864, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I was told verbally by two different people, one of them for a second time just before arriving, that I would be able to have the car independently evaluated before buying. A sticker hanging from the mirror repeated their claim of being able to have the car for 24 hours before the sale was final. Turns out those four messages were lies. The used car I was interested in had an odor that may or may not have been correctable. When I tried to negotiate the price downward, I was completely blown off. Not only that, but the offer ... read more
Business response:
Thank you for your feedback.We have found that most people do not want the hassle of negotiating the purchase price of a vehicle and had a no haggle pricing policy for years.The posted price of our vehicle do not include tax or fees.All of our vehicles are priced below market averages and are very competitive.Most vehicles are available for a 24 hour test drive.We use the mirror tags are preprinted and have the prices clearly marked on all vehicles.We do not have special tags for our wholesale vehicles.Please accept my apolo... read more
Great experience. Low pressure sale and great prices
Business response:
Thank you Diane!
Vehicle was being held with deposit by another buyer, sales rep. said he would call either way and let me know. Was ready to buy, still waiting on call 4 days later.
Business response:
We apologize for the inconvenience.With the Holiday, we were not open for three days and unable to update you. Your salesperson will contact you.If you would like to contact us please call our customer advocate, Terrie at 517-347-1830.
Talked to 5 people over 3 days and no one knew what the one before had said and asked the same questions 5 times by 5 different people! Need to keep the original person on the customer!
Business response:
Please accept our apology Arnie.We simply want to make sure that the customer receives all requested information.
they sent emails and text and tried to call me , but never gave me a price or told me much about vehicle at all !!! all voicemails wanted me to get there to look at vehicle and drive it , felt like a set the hook type situation !! all ok I guess !
Business response:
Thank you for your feedback curt.Your comments will us improve our future communications.
Felt rushed when completing purchase agreement. Extra cost added onto sale of vehicle because of prep and transportation
Business response:
Thank you for your feedback Ray. We are sorry that you felt rushed to complete the agreement and did not understand all the individual cost associated.You salesman indicated that you have clarified the matter.If for any reason you are not satisfied please contact our customer advocate, Terrie Perkins at 517-347-1830.Hope you are enjoying your new C-max!
Have been contacted several times by dealer. This dealership is out of my area, but will be visiting on 5/25/16 for viewing and a test drive.
Business response:
We look forward to working with you Ginny!
I saw a car I was interested in and they started calling me almost immediately. They did not just call once and leave a message, they called at least 5 times during the day while I was at work. The sales man left a rude message the first time about finding out what it would take to get me out there for a test drive. When I did finially pick up when I was sitting down for dinner I told them I was no longer interested in the car because they had harrassed me. Even then they tried to get me interested in another car. Stay away ... read more
Business response:
Hi Mike.We appreciate your feedback.Please accept our apology.We have found that when people request information, they expect to be contacted quickly.
Frequently asked questions about Courtesy Ford
How is Courtesy Ford rated?
Courtesy Ford has a 4.4 star rating with 1,502 reviews.
When is Courtesy Ford open?
Courtesy Ford is closed now. It will open tomorrow at 9:00 a.m.
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