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Courtesy Ford
- Car Dealers
- Okemos, MI
About this business
We are proud to be your local Ford dealer and meet your service, new car sales and used car sales needs! We have all of the latest Ford trucks, Ford cars, Ford SUVs, Crossovers and Hybrids, from the best-selling F-150 and Super Duty trucks to our full car line, including Fiesta, Focus, C-MAX, Fusion, Taurus, and the world famous Mustang, plus an SUV/Crossover to fit every need, including the Escape, Edge, Flex, Transit Connect, Explorer and Expedition. Plus we have a wide selection of Hybrids and Electric Vehicles, including... read more
Location details
1830 W Grand River Ave, Okemos, MI, 48864, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I submitted an offer on a vehicle with a trade in valuation request. I appreciate that it is nearly impossible to give a trade in value sight unseen that is totally accurate. I live 1.5 hours away and am not going to make the drive if we aren’t close on figures. After talking to a salesman about my trade, sending pictures of the trade and submitting a written offer to him I got no response. My offer was for full price of their vehicle, and the average of Kelly blue book and NADA rough trade numbers for my trade-in. Since sub... read more
Made appt to purchase a peticular suv. Was texted 2 hours before appt to confirm details but they failed to mention my vehicle sold the day before. Huge waste of time.
Business response:
All customer feedback is appreciated. We did offer you the opportunity to place a deposit on that vehicle to hold it.You did decline our offer.
Friendly staff. I like the 24 hour test drive. Gives you a great idea of what you are buying.
Business response:
Thank you for giving us the opportunity to earn your business!
Very informative and friendly! Will reach out to them if we ever need another vehicle!
Business response:
We appreciate the great review.
John did called me twice and I called him twice. Every time I called John, he was away from his desk. Both times I called I left a message. I never did talk to him or anyone else at Courtesy Ford Okemos. This is not all there fault; because I had to cancel a visit on Saturday and the weather has been bad this week as well.
Business response:
We appreciate the opportunity to earn your business Dale
Let me first say salesman Jim was very helpful and I give him 5 stars. Not pushy and promptly got all info I needed. Driving in the signs where to park were confusing. When I did park and walked in it was 15 minutes before closing on a Saturday night. Zero people offered help and the guys sitting in the back just looked up at me. After standing a couple minutes I told one I was looking for Jim. He called him but only after I initiated. Jim came out and I told him I recognized it was close to closing and I wanted to respect h... read more
Business response:
Thank you for your feedback Shane.We are always looking for ways to improve our customer service.
Frequently asked questions about Courtesy Ford
How is Courtesy Ford rated?
Courtesy Ford has a 4.4 star rating with 1,460 reviews.
When is Courtesy Ford open?
Courtesy Ford is closed now. It will open tomorrow at 9:00 a.m.
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