This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Conrad's Tire Express & Total Car Care
- Automotive
- Fairlawn, OH
About this business
<p><strong>Conrad's Tire Express & Total Car Care provides sales, service and installation of a complete line of tires from top manufacturers.</strong><strong>Locations perform all phases ofautomotive maintenance and repair, from changing tires to changing engines.</strong></p><p><strong>Maintenance Services Include</strong></p><p>Car Batteries *Batteries, Alternators, & Starters *Belts & Hoses *Filters (Air, Fuel & Oil) *Fluid Exchanges *Headl... read more
Location details
580 Ridgewood Xing, Fairlawn, OH, 44333, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Scheduling was easy but thats about it. My wife was told all of my lug nuts would need replaced and that would be 181.45 for 20 of them. First of all I got all 20 chrome with locking lugs for a wopping 35 dollars at autozone. Second of all only 1 lug was bad the others that I have in my possession are good they did not use a impact to get the one lug off and broke it. Then they said they may need a new stud for the one they broke the nut on and that might be around 100 dollars extra even tho a stud is 2 dollars at autozone. ... read more
Business response:
We have spoken with the customer and explain the industry mark up that is standard for all automotive retail stores. We apologized for any miscommunication and hope the customer returns for future service.
I scheduled an oil change for 11am at the Cleveland Heights Conrad's location and asked if they could have it completed by 2pm. I had to work at 3. The manager wrote customer needs by 2pm on the receipt (he was clearly already annoyed when checking me in). He then said he would call when completed (10/24/20). I returned at 1:50 and not only had no one called me, but there had been no work completed on my vehicle and the manager sent one of the mechanics in to tell me while he hung out in the garage area smoking a cigarette. ... read more
Business response:
We have contacted the customer and apologized for the inconvenience and have offered a refund or discounts on future services.
I would never go back to Conrad's. I told them a day in advance about what time I would need a shuttle ride. It took them over 2 hrs to pick me up. I don't trust the mechanics, a number of them are young & inexperienced. When I went to pick up my car, it wouldn't start. They think they left the keys in it overnight which caused the battery to die. They jumped it & it started ok. They tested the battery & said it was good & that it should last another year. I arrived home ok but the next time I went to drive the car, the batt... read more
Business response:
We have reached out several times to speak about the issue below. We have been unable to contact the customer. We are willing to help if we can speak directly with the customer.
I went to the Conrad center in North Royalton for an Oil Change. They informed me my front struts and the rear shocks needed replaced as they were the original and the car has 70K miles on it. And then informed me the rear shocks are leaking as well. The Rear Shocks were replaced at 61K miles. First they were not the original shocks and I went back to the shop that replaced the rear shocks and told them that the rear shocks were leaking. They were not and are working fine. So not oly were the back shocks not the originals as... read more
Business response:
We have spoke to the customer about their concern. Service was a single tire replacement with no mention of needing any ride control replacement. Customer okay with outcome and will visit our 7 hills location for future services if they choose.
Damages done to my Jeep by the Carwash in Amherst. Immediately Wally was in denial that it was not there car wash when I have witnesses that have seen it was. No customer satisfaction as for being a Loyal member for over a year!
Yesterday, I took my car into Conrad's, Rocky River to change spark plugs and have an oil change. I received a call from Mike ********who notified me that I had a broken spring and the front struts needed to be replaced- a major repair. Today, I received a call from Mike telling me that my Hyundai required manufacture parts and the soonest Conrad's could get them was on May 27th, almost a week later. I had resolved myself to being without a car for several days when I received another call from Mike this afternoon who inform... read more
Business response:
Thank you so much for the kind words on Mike & our Rocky River location. We appreciate your business and feedback. Looking forward to serving you again soon!
Frequently asked questions about Conrad's Tire Express & Total Car Care
How is Conrad's Tire Express & Total Car Care rated?
Conrad's Tire Express & Total Car Care has a 4.3 star rating with 582 reviews.
When is Conrad's Tire Express & Total Car Care open?
Conrad's Tire Express & Total Car Care is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com