Conrad's Tire Express & Total Car Care

Tara O. 

on BBB

2 years ago

I drove up to Conrad’s with one tire leaking air, and initially had a great impression of the place. A gentleman showed me the 24-hour free air, and booked me into an appointment to have the tire looked at the next day, after explaining that I would be unable to simple “drop off” the car for an extended amount of time. The next day when I returned the placed was empty, with just one man working behind the desk. I told him my name and referred to my my appointment. From this point I’m glad that there was a TV on with somethin... read more

Chelle F 

on BBB

2 years ago

I am writing you this today to let you know that I am very dissatisfied with the service I received from Conrad’s in Fairview Park on 1/7/23. I took my newer vehicle for a set of new tires instead of taking it to the dealership I left there very disappointed. I pick up the car a few hours later only to be met with service lights on my vehicle that were not on when I dropped it off. I had to return to have the mechanic figure out what the problem was. He said he could not figure it out and I would need to go to my dealership.... read more

Voya I 

on BBB

2 years ago

Service wasn’t bad, but they are liars, guy first told me on the phone, that 4 tires with alignment, would be $794 out the door, plus $175 rebate. But when I got there, they told me $990 and $150 rebate. After talking with two different people, and telling them what I was told on the phone, they told me that they’ll do it for $794 and $150 rebate. After we agreed on the price, and they did the work. I came back to pay, they told me, because they did alignment, they have to charge me extra $100, after we already agreed on $79... read more

Gerald D 

on BBB

2 years ago

Why bother making an appointment when they cancel them and they want your vehicle all day for an oil change and tire rotation. . Won’t be giving Conrad’s my business anymore. 

Willi K 

on BBB

2 years ago

Bought 4 tires and had them installed, $941.00..that went smoothly enough although Car was in at 9am, finished at 2:20 pm almost 5 hrs to do 4 tires? And I scheduled and made an appointment! Conrad's Tech sent me a video showing front struts leaking...that looked true, BUT telling me how difficult it is to replace them on a 2014 grand caravan that struts and labor would be another $1200.00 plus dollars. So I can buy loaded struts for $150.00 to $200.00 a set so 4 hrs labor totaled 3 nuts off top rotor and 2 cam bolts and a b... read more

John D 

on BBB

2 years ago

A bunch of up charging robbers , exaust quote $3200, got the job done elsewhere for $471. I will never go there again, I don’t recommend to my worst enemy. 

Ron D. 

on BBB

2 years ago

I made an appointment online at the Jackson store. The appointment was made on Friday for Saturday at 9:00 AM for a simple tire rotation and told them I would be waiting on the car. When I got to the store at 9, I was told the car would not be done until afternoon. 4 or more hours for a simple service? The service adviser told me they have no control over appointments made online. Then why would they even allow you to book an appointment? You lost a good customer and all of the customers I have sent to you! 

Jason F 

on BBB

2 years ago

This location treats its customers as if they don’t matter ! The manager here is a complete incompetent human being who has no business being in customer service let alone a manager !! Please remove him and save your business ! Just look at your reveiws and see how much this manager has cost you in business due to his horrible attitude ! 

Charles M 

on BBB

2 years ago

I purchased 4 tires from another company for a GREAT PRICE! My wife called Conrads of North Royalton to have them put on, they said drop the car off between 8-9 A.M. Saturday July 30th. We did, the tires are inside the car, the only thing we need is a tire mount, balance and an alignment check. They never did the tires and never called to tell us they couldn't get to it. They have the keys and their closed on Sunday and my wife has to work Sunday. So now she has to either call someone for a ride or call off work on Sunday an... read more