This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Conrad's Tire Express & Total Car Care
- Automotive
- Fairlawn, OH
About this business
<p><strong>Conrad's Tire Express & Total Car Care provides sales, service and installation of a complete line of tires from top manufacturers.</strong><strong>Locations perform all phases ofautomotive maintenance and repair, from changing tires to changing engines.</strong></p><p><strong>Maintenance Services Include</strong></p><p>Car Batteries *Batteries, Alternators, & Starters *Belts & Hoses *Filters (Air, Fuel & Oil) *Fluid Exchanges *Headl... read more
Location details
580 Ridgewood Xing, Fairlawn, OH, 44333, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
will never go back there. They "fixed" my brakes. The brakes never felt right and sounded funny. I went to the dealer for a different fix & asked them to look at the brakes, they said the wrong brake was installed. I went back the Conrads, told the what I was told, showed them the paper. The lady that checked me in had an attitude about it. They sent me video of the brakes working, I never said they didn't work, they said there was nothing wrong with them. Since day one the make a rubbing sound and sometimes a clicking. I sh... read more
Business response:
Hello, We have discussed this matter with the customer. The customer is not willing to bring the vehicle back to us for further inspection. We have suggested taking to a third party (dealership) for a second opinion. We would cover the inspection charges at this time. If further work is needed or warrantied, we would like to speak with the customer prior and have an estimate given to us. The customer will try and schedule an appointment asap. Thanks,
Dont trust this place. They lie! Go in for a oil change and tire rotation. Maybe they change the oil but never rotate the tires. Caught them 4 times in a row. They always have some bs excuse. Ive had them tell me i needed new brakes when the brakes were only 1 week old! They sell you tires then intentionaly ruin them so you have to buy new ones. What a scam.
Business response:
We have attepemted to reach out to the customer but have been unsuccessful. We want to speak with the customer and help resolve this issue. Thanks,
I have made my last purchase and my last recommendation about Conrad's. I had my mothers battery replaced on 11/21/2019 at my Brunswick Conrad's expecting a quality job. The original battery had been in the car since it was new. The installed battery was the cheapest battery they could purchase at NAPA. I was not given the option to purchase the better battery. The battery started giving my mom problems during the winter so it is my fault for not getting the car back sooner to have it replace. BUT then to find that the insta... read more
Business response:
We have spoken to the customer and tried to resolve the issue. We would be happy to assist in resolving further if needed.
The service manager Roger was extremely rude when attempting to speak to him about my car. I dropped my car off at 530pm yesterday which was 6/9/21. The manager Vickie told my husband that my car would be looked at between 8/830am on 6/10/21. I called to inquire about my car at 1245pm and was told that my car was not even looked at yet. I brought up to Roger that when i dropped off my car my husband was told by vickie that my car would be looked at first thing which Roger in turn implied that my husband was a liar and that i... read more
Business response:
Hello, We're aware of the concern and have attempted to contact the customer via phone. We have been unable to speak with them so far, but would like the opportunity to hear more about the situation and resolve as needed.
The old bait and switch. I ordered tires and made an appointment online. After arriving for my appointment and waiting a few minutes the tire manager comes out of the shop and tells me they can't find my tires and asks if I would be willing to spend a little more. I stood up and asked for my keys because I'm leaving. He says hang on there are a few other places he can look for them. What do you know he found them. Conrads Copley Fairlawn
Business response:
Hello, Our store Team and District Manager have attempted contact with the customer several times. Unfortunately, the customer has requested to not be contacted anymore to discuss/resolve the stated issue. To our findings, we had issues initially finding the tires and offered the customer a upgraded tire at no charge. We checked our stockroom and found the tires and installed for the discussed pricing. We would be happy to discuss further with the customer to hear more about the transaction.
If you are a female, avoid conrads completely. I brought my car in for an alignment after I changed some rear suspension parts. I, personally, was under the car helping to change the parts the night before. The mechanic brought the front desk person out and they called me over and tried to tell me that a bolt was seized and they could not align the car. The bolt they told me was bad was a bolt that I had completely out the night before so there is no way. They then tried to tell me to change this bolt they would need to drop... read more
Business response:
We have reached out to the customer and tried to resolve the issue stated. The customer has wished to not speak with us. However, if that changes, we would like the opportunity to hear about what happened and come up with a solution to correct this issue.
Horrible customer service! I had my car in for an oil change at a competitor. They informed my the bolts were missing from The plate that protects the oil pan and filter. When I got home I realized that last place to change the oil was Conrad’s. The car was just over 2 years old and only 25,0000 Miles. I called up to complain since my plate was now hanging down and hitting things as I drove in traffic or went over curbs getting Into drive ways. The manager said she would replace the bolts and said that they can come loose fr... read more
Business response:
We have spoke to the customer on numerous occasions. This is a past associate of our company. Our store serviced the Honda Civic on 03.19.2020. The customer advised our Store Leader in late March that we failed to reinstall the screws that hold the splash shield in place. Store Leader requested that the customer return to the store to allow Conrad's to reinspect and repair the vehicle. The customer declined returning to that location due to it's proximity to the corporate office. We offered to have the vehicle inspected at a... read more
Bad customer service, over pices will not price match online deals. Do not stand behind thier work.
Business response:
Hi Mr. ********** We're sorry to hear you had a bad experience at one of our locations. I would like to hear more about your review and resolve this. Can you please give me a call or email at your earliest convivence? Kyle ********Sales Manager - Retail Conrad's Tire Express & Total Car Care ************ *********************
Went to Vermilion Conrad's a few weeks ago to get an oil change and tires rotated , they told me they could not get the lug nuts off and wanted to sell me a set for about 180 dollars, I have been going to Conrad's for 10 yrs now they never had a problem getting them off before. After the oil change was done I went out to my car and the hood was not closed I tried to close it and it would not close so I called the manager out there he put some oil on the cable and then it worked, why did he give me the car the hook unlocked? ... read more
Business response:
We have attempted several times to reach out to the customer with the contact info provided and have been unsuccessful in a response. We're willing to hear more and help with the situation once we get an opportunity to speak with the customer. Thanks in advance.
Frequently asked questions about Conrad's Tire Express & Total Car Care
How is Conrad's Tire Express & Total Car Care rated?
Conrad's Tire Express & Total Car Care has a 4.3 star rating with 582 reviews.
When is Conrad's Tire Express & Total Car Care open?
Conrad's Tire Express & Total Car Care is open now. It will close at 6:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com