Conrad's Tire Express & Total Car Care

Eric B 

on BBB

a year ago

I made the mistake of returning to Conrad’s after their poor service and work the first time. First time- The manager apologized for not communicating, not completing the work that was asked and having my car the entire day. One excuse I got was they had walk ins that were emergencies and wanted to take care of them. I guess those that made appointments don’t matter. 4 brand new tires and did not get to my brakes. So when the manager was going to cut me a deal on price if I returned for brakes, I agreed. Did rear brakes and ... read more

Ling M 

on BBB

a year ago

Car was damaged during 1.45 minutes oil change, manager was extremely rude and disrespectful. If my choice was a ZERO…I would definitely give it a big goose egg. Monday I dropped of my car of a full synthetic oil change on my car. Took them over 1.45 hours to get it done including tire rotation. I went to pick it up. And drive home. The very next day” TUESDAY “ , I took my car for a wash, thinking I really needed it to wash it since there was a big bird dropplings on it. After the wash I wiped it off with my towel. I noticed... read more

Lauren D 

on BBB

a year ago

Went in for a scheduled oil change and tire rotation at the Cleveland Heights location. Got my car, checked the pressure in the tires and it was clear the tires were never rotated. My husband previously overfilled one of the tires and it was the same pressure in the same location after the visit. I also checked the oil and it was still dirty and way overfilled. Instead of changing the oil they just added more. I don't understand how they can treat paying customers so poorly. 

Yanassa H 

on BBB

a year ago

I have taken my car to Conrad’s before and never have had a problem up until this June/July. I have takes my car there to get the check engine light off. They claimed to have gotten it off and resolved the problem. Not once but 3 times have my engine light came back on. When I got my car back the second time my engine light was on and I noticed i had to push my car to get up the hill and i never had to do that before. My car has been at Conrad’s for the 3rd time since July 5th, No one can seem to understand what the problem ... read more

Calvin M 

on BBB

a year ago

My daughter took her car for a simple oil change, and her car hasn't run right since. After conrads changed her oil, she complained to me that her car wasn't running right. there was no power. when the dipstick was pulled the oil level was way above the max full level. We contacted conrads and the manager Paul assured me they would make it right. They rechanged the oil and cleaned the turbo out the best they could. The car still didn't run very well, so Paul agreed to replace the turbo. In replacing the turbo, they discovere... read more

Brenda R 

on BBB

a year ago

I see why Conrad's, North Royalton is always busy. They are honest and always willing to help. And they are concerned about the customer's problems. I bought four new tires from there. And on another vehicle, I had a tire repair. They had the best prices I found. And the customer service is top notch! I highly recommend Conrad's for tires and other offered services. They even have a car wash at their location in North Royalton. Other businesses should take lessons from them, in integrity and how to treat a customer. I used t... read more

Jason J 

on BBB

a year ago

I came in at at 8am on 5-30-2023 to get back breaks done on a ** ** *******first they ordered the wrong pads he said they was too big they finished up at 1pm it’s was 773.93 just for the back!! I paid in cash. On my way home I heard a knocking noise and I called Todd said to bring it back so I did! Then he comes out and tells me that it’s not the breaks it’s a was link? Lol then he said it was the new break cylinder they put in was too small I been her for a total of 9 hours! For a simple break job!! I will never come back h... read more

Tatjana K 

on BBB

a year ago

So back in January (at the North Royalton store) of this year, you guys replaced the brakes on my 2015 Mazda CX5. A couple weeks after installation, I brought it back because the brakes were squeaking when I turned right or left. After dropping it off for a whole day, i was told it was squeaking due to hardware being out of alignment. I called recently to inform you that the brakes are squeaking again and was told its because of the weather. That's a bunch of crap. The orignal brakes of the car never squeaked and they were s... read more

ENicho D 

on BBB

a year ago

Jan i came in to buy 4 new tires. I came in and asked specifically to speak with the manager. I told the manager i wanted to pay using my ******** cc so i can get the $150 rebate. He sold me 4 tires and assured me the tires he sold were on the rebate coupon. Needless to say, they were not. I contacted conrads and asked to speak to the manager. i explained the above, i also at the time needing a wheel alignment. The manager told me he would do the alignment for free and also threw in an oil change to balance out the $150 doll... read more